Skip to main content
Bezzer
Trending Lyricist I
Jun 5, 2024 2:40 PM UTC
Question

Sonos ACE wear detection

Wear detection is not working on my Headphones. Wear detection is turned on in the app. If i take the headphones off. Sound carry's on playing.

    This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

    28 replies

    GuitarSuperstar
    Lead Maestro
    Jun 5, 2024 4:09 PM UTC

    Try rebooting the Ace by following these steps:

    1. Disconnect Sonos Ace from any USB-C cable connections.
    2. On the left ear cup, press and hold the Power/Bluetooth button for about 3 seconds. Sonos Ace will play a power-off tone and the status light will turn off.
    3. Wait 10 seconds.
    4. Press and hold the Power/Bluetooth button for about 3 seconds to turn Sonos Ace back on.
    Translate
    "Receive with simplicity everything that happens to you." - Rashi
      BezzerAuthor
      Trending Lyricist I
      Jun 5, 2024 4:24 PM UTC

      Thank you...Tried that a few times and no difference

      Translate
        Japester
        Lyricist II
        Jun 5, 2024 4:26 PM UTC

        Same here. Playing via Spotify if that helps.

        Translate
        Sheabo
        Lyricist I
        Jun 5, 2024 8:53 PM UTC

        Mine is exactly the same - not working.

        Translate
        Corry P
        Corry P
        Sonos Staff
        Jun 6, 2024 9:15 AM UTC

        Hi @Bezzer 

        Thanks for your post!

        Sorry to hear of the issue you are having with your new Aces headphones!

        Just to be sure, could you please try removing both cushions from the cups, then put them back? This can help with the wear detection issue you describe. The cushions are held on by magnetic force - just pull them to remove them.

        I hope this helps.

         

        Translate
        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          TonyDuck77
          Contributor I
          Jun 6, 2024 9:58 AM UTC

          Mine still not working. Have tried all the solutions above. Also, the aware/noise cancellation button isn’t very responsive. Sometimes takes a few presses before it acknowledges the change

          Translate
          Corry P
          Corry P
          Sonos Staff
          Jun 6, 2024 10:24 AM UTC

          Hi @TonyDuck77 

          I’m sorry to hear that! I can only now recommend you get in touch with our technical support team for further assistance.

          Translate
          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Sheabo
          Lyricist I
          Jun 6, 2024 1:20 PM UTC

          Mine still not working either 

          Translate
          mcp015
          Lyricist I
          Jun 6, 2024 4:42 PM UTC

          Tried above solutions, unfortunately no luck. Worked at first. Not working anymore. 1 day old 

          Translate
          BezzerAuthor
          Trending Lyricist I
          Jun 6, 2024 6:23 PM UTC

          Hi @Bezzer 

          Thanks for your post!

          Sorry to hear of the issue you are having with your new Aces headphones!

          Just to be sure, could you please try removing both cushions from the cups, then put them back? This can help with the wear detection issue you describe. The cushions are held on by magnetic force - just pull them to remove them.

          I hope this helps.

           

          Hi Corry,

           

          fortunately this worked for me. However the Noise control doesn’t. Active is on. When i press the button for ambient i get the tone but nothing changes. i can even see it changing from active to ambient in the app

           

          Cheers

           

          Nik

          Translate
          Show more replies
          Terms & ConditionsAccessibility statement