Sonos Ace Sleeps/Disconnects after a while in mac (also during calls in MS Teams)

14 replies
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Hey,

I’ve been noticing recently that my Sonos Ace plays a beep sound and suddenly stops playing/recording any sounds.

The weird thing is the headphone is still connected and is selected as the audio source in Mac and Teams, but it just doesn’t work. I either have to turn it on/off, or recently found that switching the audio device in both Mac/Teams gets it back to a working state.

I’m suspecting it’s a sleep/idle-detection issue, where it “thinks” it’s idling and goes into a hibernate mode to save power.

Anyone else has had this issue? It’s very frustrating, specially during some important meetings where it happens.

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Ken_GriffithsAnswer

I guess you can always toggle ‘off’ the wear detection ‘play/pause’ feature in the Sonos App. I can only guess that some users ‘perhaps’ might have issues with the feature. Possibly some users with longer hair over their ears ‘might’ encounter an issue with it - however that’s just a bit of a guess on my part.

Show previous replies

Stanley_4

Grand Maestro

I haven’t used mine for a while now, must have forgotten that they were there. I’ll have to charge them up and give them another look. Thanks.

Ken_Griffiths

I haven’t used mine for a while now, must have forgotten that they were there. I’ll have to charge them up and give them another look. Thanks.

Note if you tap/select the Ace headphone image in the App too, it will take you direct to the Ace settings - saves having to go through the settings (cog icon) top right in the App to get to those settings. HTH

K

Kaspars

Lyricist I

The same issue happens both on windows and also on iphone - headphones disconnect from the source after about 4 minutes of idle . But on iphone (and windows) it still shows as connected. Started to happen after I upgraded firmware to 3.1.4 version.

Talked with support - they acknowledged that team is investigation the issue. Firmware downgrade is not possible. No other solutions possible. The agent just said to wait for an update...

C

ChrisP97

Lyricist I

Hello everyone,
I have exactly the same issue as you. I also have two other issues:
- When I switch between a call in Teams. (hang up and call another user, or join another meeting) both the microphone and the headphones no longer work. It is displayed connected (connected via USB C & USB C)
Input device Sonos ace usb
Output device Sonos Ace usb
I always have to disconnect the device from the USB connection once and reconnect it so that I can use it in a Teams call. Is there a solution for this? Does anyone have the same problem?

- I keep experiencing drops in quality when using the USB C connection. When someone speaks, the quality drops briefly (short robotic voice), but I don't have the problem without headphones. It's not due to the internet. Does anyone have the same issue?

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