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26 replies

Nate3DAuthor
Trending Lyricist I
May 5, 2025

🤦

 

https://support.sonos.com/en-us/article/release-notes-sonos-system-updates
> release-notes-sonos-system-updates

 

A single bullet point nested in the generic systems update page is not firmware release notes. And that doesn’t even actually address what changed in that firmware, just a note that the latest firmware is required. I’d expect that link to tell me what changes were made in the 3.1.6 firmware from the previous, that’s it. I fail to comprehend how this is a hard concept. 

 

Searching that page for “Ace" results in two bullet points, neither of which touch on what changed in the firmware. Was active noise cancelling improved? Why did I start/stop hearing static? Why do we have to ask these questions on a forum rather than have this information provided as part of industry-standard release notes???

Prodigy III
May 5, 2025

​@Nate3D 

Sonos’ release notes used to be worse before the app misstep. They’re pretty good now. I’m not sure your campaign will change things in terms of Ace release notes for now, no matter how annoying you might find it. They have your money. 

Corry P
Sonos Staff
May 5, 2025

Hi ​@Nate3D 

It was spotted a week or two ago that some Android phones were not offering the AptX codec when they should have been, with Ace connected. Now, those phones do offer AptX as an option, when they should. It is as the notes say - we improved support for the AptX codec on selected phones.

I don’t know why you are hearing static - if rebooting the Headphones does not help, I recommend you get in touch with our technical support team who have tools at their disposal that will allow them to give you advice specific to your Sonos system and what it reports.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
Nate3DAuthor
Trending Lyricist I
May 5, 2025

​@Rhonny yeah I think I have my answer at this point and I’ve got nothing left to say on this as Sonos has been pretty clear. Oh well, plenty of established manufacturers in the headphone market. Sorry to see Sonos miss the mark here; live and learn!

Prodigy III
June 10, 2025

TrueCinema and other Ace updates (e.g. adaptive ANC) now available via today’s Sonos app and system updates…

EDIT: This detailed post went live just as I posted:

 

Nate3DAuthor
Trending Lyricist I
June 10, 2025

Lol well it’s too late for me, I already offloaded my Ace and I’ve been very happy with my Beyerdynamics. Hope it gets better for you all!