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mdal
Contributor I
September 28, 2024
Question

Sonos Ace not showing as sound output device in my Macbook Pro

  • September 28, 2024
  • 2 replies
  • 456 views

I paired Sonos Ace using bluetooth in my Macbook pro. However, the Ace is not showing up as sound output device. I have a roam and it’s showing and I can play music from my Macbook pro, but not with the Ace. Any anyone help me?

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    2 replies

    rovert406
    Lyricist I
    December 16, 2024

    Any updates on this? I am having the same issue on my macbook and iphone.

    Sotiris C.
    Sotiris C.
    Sonos Staff
    December 17, 2024

    Hello ​@mdal and ​@rovert406, welcome to the Sonos Community!

    I’m sorry to hear about your experience with the Sonos Ace not being traced on your Macbook Pro.

    Please have a look at the following thread from our Community, and more specifically the reply from ​@Corry P.

    I recommend anyone affected by this to please try the following steps, testing after each main step:

    Step 1 - Confirm Ace is up to date

    1. Check for updates to confirm that Ace is fully up to date. (Settings icon » Sonos Ace » Check for updates while connected with Bluetooth)

     

    Step 2 - Confirm Home Theatre Audio Swap is not enabled

    1. When Audio Swap is active, Bluetooth is disabled.
    2. Tap Swap Back to send the audio back to the Home Theatre product.
    3. Alternatively, within the Sonos App swipe up on the Now Playing bar, and select Ace.
    4. Ensure Ace is not currently receiving audio from a Home Theatre product via Audio Swap.
    5. If Home Theatre Audio Swap is enabled, press and hold the Content Key to send audio back to the Home Theatre Product.

     

    Step 3 - Check the source device

    1. If disconnected, tap on Ace within the Bluetooth menu to reconnect.
    2. Ensure Ace is within 10 meters (30 feet) of the source device.
    3. Relocate the source device and Ace if they are near any devices or materials that can interfere with Bluetooth signals such as microwaves, cordless phones, metal, and concrete.
    4. Confirm the source device is powered on, and Bluetooth is enabled on the device.
    5. Check the device's Bluetooth settings to see if Ace is displaying as connected.

     

    Step 4 - Unpair and Re-pair Ace

    1. Unpair Ace as a device within the device's Bluetooth settings.
    2. Attempt to re-pair Ace to Bluetooth.

     

    Step 5 - Force Reboot/Reset Ace

    1. Force reboot Ace by holding the power button for ten seconds.
    2. If the issue persists, factory reset Ace then test connecting to Bluetooth after setting the product up again.

    If none of this resolves the issue, I recommend you get in touch with our technical support team for additional assistance.

    I hope this helps.

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