I paired Sonos Ace using bluetooth in my Macbook pro. However, the Ace is not showing up as sound output device. I have a roam and it’s showing and I can play music from my Macbook pro, but not with the Ace. Any anyone help me?
Question
Sonos Ace not showing as sound output device in my Macbook Pro
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+16Hello
I’m sorry to hear about your experience with the Sonos Ace not being traced on your Macbook Pro.
Please have a look at the following thread from our Community, and more specifically the reply from
I recommend anyone affected by this to please try the following steps, testing after each main step:
Step 1 - Confirm Ace is up to date
- Check for updates to confirm that Ace is fully up to date. (Settings icon » Sonos Ace » Check for updates while connected with Bluetooth)
Step 2 - Confirm Home Theatre Audio Swap is not enabled
- When Audio Swap is active, Bluetooth is disabled.
- Tap Swap Back to send the audio back to the Home Theatre product.
- Alternatively, within the Sonos App swipe up on the Now Playing bar, and select Ace.
- Ensure Ace is not currently receiving audio from a Home Theatre product via Audio Swap.
- If Home Theatre Audio Swap is enabled, press and hold the Content Key to send audio back to the Home Theatre Product.
Step 3 - Check the source device
- If disconnected, tap on Ace within the Bluetooth menu to reconnect.
- Ensure Ace is within 10 meters (30 feet) of the source device.
- Relocate the source device and Ace if they are near any devices or materials that can interfere with Bluetooth signals such as microwaves, cordless phones, metal, and concrete.
- Confirm the source device is powered on, and Bluetooth is enabled on the device.
- Check the device's Bluetooth settings to see if Ace is displaying as connected.
Step 4 - Unpair and Re-pair Ace
- Unpair Ace as a device within the device's Bluetooth settings.
- Attempt to re-pair Ace to Bluetooth.
Step 5 - Force Reboot/Reset Ace
- Force reboot Ace by holding the power button for ten seconds.
- If the issue persists, factory reset Ace then test connecting to Bluetooth after setting the product up again.
If none of this resolves the issue, I recommend you get in touch with our technical support team for additional assistance.
I hope this helps.
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