Hi @SerCaf, welcome to the Sonos Community!

Sorry to hear that the Sonos Ace’s volume is too loud. There isn’t any way to make the Ace quieter than the minimum volume, so if you’re one touch up from the headphones being muted, that’s the lowest they’ll go.

I have seen another user mention that updating helped them, I’d suggest trying that. Our support article for Updating the Sonos Ace has the steps to do so.

I hope this information helps!

Please add a firmware update that addresses this issue. It should not be this loud at its lowest setting.

Agreed

I have the same issue. It’s too loud. It’s a lot louder than my Bose headphone. I am not sure if they can fix this issue by updating the app. I am thinking if I should return it……

Please fix this Sonos. The Ace is distractingly loud at the minimum volume setting with Bluetooth on Android. My Sony MX series had a much better range.

Hey, I have noticed the same issue, however when using apple music on mac you are able to lower the sound in the apple music as well, as system wide and the issue is solved when doing this allowing them to go very quite before not hearing anything. This shows that its not a hardware limitation but rather a software limitation (problem). I hope sonos fixes this quickly in a software update as on Iphone you are not able to lower the volume in the music app.

Hello,

I was able to fix this issue by doing the following on Android:

Enable Developer Options in System Settings

Disable Absolute Volume. This prevents syncing the system volume with the device Bluetooth volume.

Set the system media volume to about 50%.

Adjust volume on the Sonos Ace to comfortable listening level.