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Andre17
Contributor I
June 10, 2024

Sonos Ace - Mic issues with Slack

  • June 10, 2024
  • 32 replies
  • 1932 views

Hi everyone,

Got my Ace headphones last week and really like them.

A big issue I’m having is with the microphone, specifically with Slack (I don’t seem to have this issue with teams, google meets, phone calls, etc.).

During slack calls, within a few minutes the Ace microphone seems to stop picking up audio. I’ve had several calls now where other people in the call suddenly stop being able to hear me. If I disconnect and reconnect to the call, that will usually buy me another few minutes before it happens all over again.

I’ve checked all of my macbook audio/slack audio settings, and everything is how it should be.

Wondering if anyone else has experienced this and/or found a way to fix it.

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    Pinned Reply By Corry P

    Hi @Andre17 et al

    Thanks to your reporting we have identified an issue affecting the system volume setting of Ace’s microphone when connected to macOS and are investigating.

    Please be aware of the following workarounds:

    • Use a USB-C cable for line-in (not the 3.5mm cable, which doesn't carry microphone audio)
    • Configure the macOS sound settings input to use the built-in Mac microphone while using Sonos Ace for output

    I hope this helps.

    32 replies

    Show previous replies
    Corry P
    Corry P
    Sonos Staff
    September 30, 2024

    Hi @Andre17 et al

    I have come across some more information regarding this issue.

    For Slack in particular, there is a Slack setting called “Enable automatic gain control” - please ensure this setting is disabled when using Ace headphones.

    (“Duke” is Ace’s pre-release name - you would see “Ace” here)

    Please be aware that we are working on a long-term fix for this issue.

    Anyone seeing a similar issue with software other than Slack should check for similar settings.

    I hope this helps.

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      dfarm3r
      Lyricist II
      October 1, 2024

      Can confirm that this works for Chime where it has a setting called “Auto- adjust audio levels”. I unchecked this and it seems to be working. Only one data point thus far but the volume isn’t decreasing as I speak.

       

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