Sonos Ace high pitch microphone while on call

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Hi’ just received two days ago brand new Sonos Ace headphones

I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable

I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed

I have a brand new iPhone 16 pro max with Sonos app installed

This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that.

Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

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J

JJFattuso

Lyricist I

Any news on what support replied? With MS Teams it’s a nightmare

Have you asked support? What did they say to you?

Not yet, from Italy it’s a pain talk to them...

E

evn86

Lyricist III

For my headphones, I had a similar issue with a Zoom call yesterday than I have been constantly having with Teams. I am returning these. I have done everything I can possibly do with configuration, updates, hard reset...for $330 USD, it is not worth it for me to continue making this work. Even though I have Sonos soundbars and I would love to have headphones to connect to them, the main use of my headphones are for work and Teams/Zoom calls.

I tried initiating a support call, but it’s with an AI agent. The AI agent is not telling me anything more than what I have tried and researched. It’s not worth the trouble.

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