Contributor I

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Sonos Ace high pitch microphone while on call

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Hi’ just received two days ago brand new Sonos Ace headphones

I’m having an insane issue while I’m on any type of a call using the aware or NC mode, while I speak randomly I’ll hear a super high pitch noise for a brief second while I talk, it’s extremely loud and unbearable

I’ve updated to latest and also done a full hard reset to the unit ! Nothing has changed

I have a brand new iPhone 16 pro max with Sonos app installed

This is horrible, why is it happening ? I read on Reddit that people were experiencing similar issues from the cpu frequency being picked up by ANC microphones or something like that.

Also when I’m on a call, other people hear me muffled and like I’m in a tunnel, these are expensive premium headphones that shouldn’t be like that I think?

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AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

Bruce

AirgetlamAnswer

I would recommend that you submit a system diagnostic within 10 minutes of experiencing this problem, and call Sonos Support to discuss it. Don’t post the resulting diagnostic number here, their lawyers get sensitive about GDPR.

There may be information included in the diagnostic that will help Sonos pinpoint the issue and help you find a solution.

When you speak directly to the Support staff, they have tools at their disposal that will allow them to give you advice specific to your network and Sonos system.

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Bruce

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evn86

Lyricist III

I have the same problem with MS Teams. I have tried all the suggested configuration changes and it still happens. I may return them if I can’t get an answer. The software is up to date.

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nik9669a

Senior Virtuoso

I have the same problem with MS Teams. I have tried all the suggested configuration changes and it still happens. I may return them if I can’t get an answer. The software is up to date.

What did Sonos support say about it?

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evn86

Lyricist III

I was going to see if anyone answered here first. I will initiate a support call today.

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buzz

Grand Maestro

Speculation on my part: Do the headphones fit well? Due to head size, shape, or hair, the headphones may not fit tightly enough to prevent occasional acoustic feedback.

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evn86

Lyricist III

That's a good question - but they do fit fine. I have no hair and they are snug. I thought about the fit too - thanks for responding!

I did a factory reset and have tweaked all settings to try to isolate the cause.

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buzz

Grand Maestro

Is there a trigger, such as chewing, a sudden impulse room noise, or contact with an ear cup?

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evn86

Lyricist III

No triggers - except me talking and maybe looking around a little - nothing out of the ordinary. I did do a factory reset. After that, I had a teams call where I stayed off mute and talked a bit. No beep. I did notice that the Sidetone feature during the call was a little “less noisy” than it had been previously, if that makes any sense. I’ll see how it rides tomorrow. Thanks.

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JJFattuso

Lyricist I

Any news on what support replied? With MS Teams it’s a nightmare

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nik9669a

Senior Virtuoso

Any news on what support replied? With MS Teams it’s a nightmare

Have you asked support? What did they say to you?

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