Sonos Ace - Buzzing / Static Noise and low volume HELP

My timeline so far:

• Wednesday afternoon: called Sonos support in Sweden to report the issue. A ticket was opened and I was told to wait for L2.
• Thursday morning: reply from L2; they will replace my headphones. Wants my address details which I sent directly. 
• Monday afternoon (just now): received package slip for UPS. 

so things are moving at least. 

I guess given the replacement, anyone affected by this should assume this is hardware related

I returned mine last Friday, could not wait for the official Sonos update on this if that is ever gonna happen. And I ordered a new pair this morning, hopefully I have it tomorrow or the day after. If that is faulty aswell I assume it is hardware related, then that is it, then I purchase Sony or Apple 🤞🏻

Please post here with your results, I think a lot of people would be keen to know (especially me!)

Though I would say if it's also faulty then it's not guaranteed to be a hardware issue - I think if the new one you have does NOT have this problem then we can be pretty confident it's hardware.

Same issue here, just got them set up and noticed the issue, came here to see if it was just me.

Tried to contact support, queue is really long and would have taken an hour to get through from the way the queue was going down.

will try again tomorrow.

Dear @Sonos in the meanwhile I’m using the apple AirPods MAX!

Hope you will release an update or a mass call back @Corry P !!

I’m a long time Sonos user so I’m going to stick with this until they find solutions - just sold my AirPods Max to buy these so I’m all in.  So my update is - I have three issues I’ve lodged with them - after 1 hour 46 minutes on the phone (!), I managed to get a level 2 ticket in.

The three issues I lodged are;

1. The Aware mode only radio interference style sound discussed in this thread (low level ticks/clicks)
2. The zipper on the case failed in the first hour.
3. A new one; my first bus ride with ANC enabled - getting random significant pops or clipping in to the headphones in both ears.  It appears to happen when the bus hits a certain frequency, the headphones complain and clip.  

I’ll keep you all posted on progress.

I’m so disappointed by this - as a long-term SONOS user and big advocate of the brand and tech, it’s a long way from acceptable. I’m returning mine today. 
 

I can’t help but think this is a rushed release, ahead of the summer holiday peak and expected Air Max Pro 2 announcement. The extent of this issue indicates either very limited user testing, or an attitude of dealing with a known issue post-release. Either way, it’s just poor. 

1hr, 50 minutes to get escalated to level 2 who will replace my Ace – 75% of that time has been with me on hold

I've been run through basic troubleshooting (does turning the headphones off/on fix it 🤦‍♂️). I’ve explicitly asked for a replacement, but it has to be escalated for that decision to be made.

Not loving how complicated it is to get a replacement – a return is easy but then I think I’ll lose my 15% upgrade discount if I buy them again. Such a lot of faff for faulty headphones. Here I was thinking that it would be quicker to phone them now instead of the day I received the faulty Ace 😅

Properly disappointed that these headphones don’t even play nicely with the Sonos app or Bluetooth multipoint – I will have to ask the ‘level 2’ team but I’ve no idea if the replacement device is expected to resolve the underlying bluetooth issues or just the buzzing 🙊

So I just received a new ace today. The original one is now almost delivered in Poland for the return. I just used another 15% upgrade discount I had available. So yes I lost the other one. But I hate dealing with customer support so this way it is much faster. And with everything that is going on I probably will not buy anymore Sonos anytime soon. 
 

but as I said the new ace was delivered and I updated the firmware. I do not notice the high Bluetooth interference noice/buzz I heard with the previous one. Also when having ANC ON together with my laptop. 
 

when I however make a phone call the buzz is coming back, similar to the buzz that you hear from your pc speakers in the oldest when someone is calling you on your Nokia. 
 

also when you have nothing playing and ANC is on I still think I hear like in the right ear a very soft noise when I stop playing music that gets softer after 10seconds but continues to hear. Probably because I have good hearing and others will not hear that one, but this sounds similar to like an pc hdd squicking. Hope that makes sense. Still a huge improvement from previous model. 
 

I will keep testing this today tomorrow and decide if I ongoing for a Sony which will save me some money aswel