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jjboyce
Enthusiast II
June 5, 2024
Answered

Sonos Ace - Buzzing / Static Noise and low volume HELP

Hi, 

 

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware). 
 

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory). 
 

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones. 
 

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair. 
 

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

 

please if anyone else has this issue and it’s not my pair being faulty then let me know! 

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    JayperryAnswer
    Lyricist III
    June 19, 2024

    Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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    Marco.K
    Lyricist I
    June 18, 2024

    I just installed the latest firmware update and it seems to fix the aware fizz problem!

    Was about to return my Ace tomorrow but I'll give it another try for now..

      Roesjeremy
      Lyricist III
      June 18, 2024

      I am on my second ace and in contact with support for replacement/support. Then I received a meaningless email today from support to update my firmware and send a diagnostics to SONOS. So I thought don’t give up just follow the recommended steps by support don’t just return the device!
       

      So I went into the app and noticed there was actually again a firmware update, so very surprised. I started the update for the ace and I had to be patient because it failed 3 times. After force quitting the app aswell as turn off/on the headphone it was finally installed successfully.
       

      Then I turned the ace on and it connected to pc and phone. And guess what… no buzz/crack in all different modes (anc/transparant) with one or more devices while listening to music or being on calls etc 

      I begin to believe that it is solved for me😮

      I have to keep testing but I hope this solves it for everyone. Firmware version: 2.9.4-ce71a082d

        JayperryAnswer
        Lyricist III
        June 19, 2024

        Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

          Missionsparta
          Enthusiast II
          June 19, 2024

          Great. I've been attempting to uodate over and over for 24 hours. After about five attempted fails it will tell me they are up to date but and hour later need an update and the failing over and over begins again until it tells me they are up to date and the whole cycle starts over. FIRE THIS GOD DAMN CEO ALREADY. If you can read this, Patty, YOU SUCK. 

            fcgdaeb
            Lyricist I
            June 19, 2024

            I can confirm after upgrading the firmware to version: 2.9.4-ce71a082d the buzzing issue is also fixed for me for both anc and aware mode :)

            Now I get very clear sound. Loving it!

              Missionsparta
              Enthusiast II
              June 19, 2024

              I can confirm after upgrading the firmware to version: 2.9.4-ce71a082d the buzzing issue is also fixed for me for both anc and aware mode :)

              Look at you showing off your new update and right side creaking noise elimination while the rest if us papers are stuck down in the mud in this never ending "you're update - no you aren't" loop. 🤣🤣🤣🤣

                Obiwantoby
                Lyricist III
                June 19, 2024

                My replacement, or the update has fixed my issue. Either way old headset got sent back.

                  TabMorty868
                  Contributor I
                  June 20, 2024

                  The update removed the fuzzing on my ACE

                  However - there are lots of “micro interruptions” - guessing this is because of Bluetooth 
                  It is very annoying when playing nice music, and - it happens with most headphones that I have tried. Earbuds seems better. Perhaps it’s a iOS Bluetooth issue, where some BT profiles get more resources than others. I don’t have much explanations about the issue. 

                  I might open a separate ticket for this 

                    BMF
                    BMF
                    Prodigy III
                    June 20, 2024

                    The replacement Ace headphones arrived this morning and after a quick test, the buzzing / crackly sound is NOT present on the new set. 
                     

                    Will need to do further testing, but so far so good!

                      focusonthejourney
                      Lyricist II
                      June 20, 2024

                      Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

                      That fixed it for me too. 

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