Sonos Ace - Buzzing / Static Noise and low volume HELP

Both ears buzz! Right one is stronger! It feels like there are mosquitos flying inside the ear-cups. Microphone doesn’t work at all on Mac. NC is horrible comparing to other products on the market.

Also I hate the ugly placed logo on one of the ears, but it just imo. Definitely Return.

Hi Everyone and @Corry P after going to second level support I was able to get a return to Sonos of the ACE. I’ve now shipped through the return process managed by second level support and I hope that the new pair of ACE that they will ship back to me will not have the problem.

will let you know.

Unfortunately I am the same. Right ear buzzing with soft cracks/pops. Worse in aware mode. 

Will call Sonos tomorrow and see what they say. Disappointing as first premium over ears I have bought.... I suspect a refund and wait until it is fixed

Same problem with my Ace headphones, be great to hear if anyone finds out more.

Pre-ordered a pair of Ace the day they went on sale. Upon receipt, I heard a noise in the right ear cup while listening to music or when nothing was playing but ANC was on. Contacted Sonos support, got a human in about 5 minutes who had me do a few things for around 20 minutes that did not fix it. Was then transferred to Tier 2 support and within 5 minutes I had an RMA and a replacement order.

Tier 2 offered me two ways to exchange:

1. Send the Ace back, when Sonos get them, they’ll send me a new pair
2. Put a hold on my credit card for the full cost of Ace headphones and Sonos would send a replacement pair out immediately, and so long as I returned my original headphones within 14 days I would not be charged.

I opted for #2 and received my replacements within a few days, the original pair has already been sent back and should be back to Sonos by tomorrow. My support experience was excellent, as I did not have to wait long or get the runaround.

Having listened to the replacement headphones for a few hours now, I do not hear any static/clicking sounds in my right ear cup as before. I did have to update the firmware to 2.9.3x, but apart from that so far so good.

I saw my first pair on display at a Bestbuy store in Canada yesterday. I tried them on to see how they fit my head. Before I pressed the display “play” button I heard the buzzing in the right ear. You'd think Sonos would at least check the devices intended for consumer sales and testing before sending them to retail stores.

I returned mine the very next day at the store.  Picked up Bowers/Wilkens Px7 s2e and couldn't be more happier.  Thank you Sonos for screwing this up! Got cheaper headphones that sound 100% better with zero issues!

I ordered my Ace beginning of June, and for me it also has the buzzing issue.

So I requested replacement and received it the 17th of June. The buzzing issue is gone in the silent mode. But if I switch to aware mode, I can still hear it, with the sound being lighter compared with the previous headset.

With this result I wouldn’t consider the buzzing issue to be completely solved at the moment. But I see sonos making great effort and takes the responsibility trying to get things right. The customer support is very helpful to issue the replacement.

I returned my brand new ACE because of the buzzing issue.

Maybe I'll wait a few weeks (or months) and then place another order when the problem is solved (hopefully).

After a few days of use, today I also had some strange “fuzz” hissing a few times, but on the left air. 

Using Apple Music and playing various music. The “fuzz” hissing sound only lasted for a second or two and started with a lower pitch increasing to higher, with a hizzing volume that fainted quickly away (all within those 1-2 seconds). I am guessing I have had this hizzing perhaps 10-15 times during the last 2 days, playing 4-5 hours of music in total.

Yes, ANC was enabled. 

I have not tried other phones or other players but indeed there was a sound which is not present in the music being played. I even tried the same tracks using the roam- no hizz sound. Played at home on the ARC and surround, no hiss - streamed on my macbook - no fizz..

so - the only place that got the unwanted sounds - was the ACE. 

I also had 2 occurrences where ACE quietly got disconnected. Phone battery high, ACE 80-90% battery - so all looked good. 

Are there some Bluetooth chip issues?

I hope this is firmware fixable. 

Besides from this, I like the ACE.