Enthusiast II

Answered

Sonos Ace - Buzzing / Static Noise and low volume HELP

182 replies
13830 views

Hi,

I hope anyone has a similar issues or noticed the same thing on their ACE (I’m hoping it’s a software issue and not hardware).

Basically after testing my Sonos Ace today I’ve noticed that in my right ear (when on noise cancelling) there’s a static or buzzing sound almost like the mics for noise cancelling are not working properly (just a theory).

I know it has nothing to do with my hearing as if I swap ears the disturbance can be heard in my left ear. So it’s defo a problem with the headphones.

has anyone noticed this on their pair? I’m hoping it’s a software issue and maybe others have also noticed it so I don’t need to return my pair.

I tried to call Support today but after I was transferred to the technical team I was left on a queue for over 50min and I gave up.

please if anyone else has this issue and it’s not my pair being faulty then let me know!

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J

JayperryAnswer

Lyricist III

Okay updating the thread as I have some exciting news!! After receiving my replacement Ace headphone and being disappointed to find a slight static/buzzing I am happy to say that the new update released today has fixed the issue. The buzzing/static is gone and must have been related to software. Phew 😮‍💨 cuz I really do love these headphones

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M

MarvelX

Lyricist III

I’m going to return the unit and wait until the problem is solved before getting a new one.

J

jjboyceAuthor

Enthusiast II

I’m going to return the unit and wait until the problem is solved before getting a new one.

I returned mine too today. I’m sad to be honest because I think they are an amazing product. I’m hoping Sonos is able to look into this issue and fix future units (hopefully before the new AirPods Max are released otherwise I might be tempted to go for those).

If anyone here buys the ACEs again in the near future or gets a pair that does not have the problem - this only applies to people that can hear it - then please would you let us know?

I have a feeling this will be fixed without Sonos making it public.

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NickTrolen

Lyricist II

Unpacked my Ace’s, did the update and now I got a buzz in the right ear. It’s more obvious on awarness mode, but is present on noise cancellation. I also had a frequent chirp every second, but that seems to have gone away.

EDIT: Turn off Loudness AND Head tracking in the Sonos App.

Fixed buzzing on iPhone 15 Pro with BT 5.3. Buzzing still present on PC with BT 5.0

K

Krobson17

Lyricist I

I have this exact issue. Static buzzing noise constantly in the right ear cup when in ANC or aware mode. When turning off all noise canceling I do not hear if. Connected to iPhone 12 Pro Max running latest iOS and an HP elite book for work calls. Such a shame to have this issue with a $450 set.

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MaHo90

Lyricist III

Unpacked my Ace’s, did the update and now I got a buzz in the right ear. It’s more obvious on awarness mode, but is present on noise cancellation. I also had a frequent chirp every second, but that seems to have gone away.

EDIT: Turn off Loudness AND Head tracking in the Sonos App.

Fixed buzzing.

Sadly it didn't for me. And that on 3 pairs of Ace headphones.

N

NickTrolen

Lyricist II

Unpacked my Ace’s, did the update and now I got a buzz in the right ear. It’s more obvious on awarness mode, but is present on noise cancellation. I also had a frequent chirp every second, but that seems to have gone away.

EDIT: Turn off Loudness AND Head tracking in the Sonos App.

Fixed buzzing.

Sadly it didn't for me. And that on 3 pairs of Ace headphones.

The only consistent device I don’t get buzzing on is my iPhone over BT 5.3. I tried it on a PC after and it was buzzing while connected. I turned off basically any and all features as well.

Bandaid fix for me, unnaceptable that this made it through QA… Might be because of new update?

M

MaHo90

Lyricist III

Unpacked my Ace’s, did the update and now I got a buzz in the right ear. It’s more obvious on awarness mode, but is present on noise cancellation. I also had a frequent chirp every second, but that seems to have gone away.

EDIT: Turn off Loudness AND Head tracking in the Sonos App.

Fixed buzzing.

Sadly it didn't for me. And that on 3 pairs of Ace headphones.

The only consistent device I don’t get buzzing on is my iPhone over BT 5.3. I tried it on a PC after and it was buzzing while connected. I turned off basically any and all features to as well.

Bandaid fix for me, unnaceptable that this made it through QA… Might be because of new update?

Straight out of the box this issue was already there. 3 pairs from 2 batches.

A

alberton1984

Lyricist II

I got a new pair before returning the old one, tried them next to each other, the new one doesn’t have the sound. I changed from the black version to the white version. Unless things change, this is a hardware issue.

N

NickTrolen

Lyricist II

I have tested it on a couple devices and have found these results:

iPhone 15 Pro - No buzz
Sonos Arc Audio Swap - No buzz
iPad Pro M1 2021 - No buzz
Macbook Pro Early 2023 M2 Pro - No buzz on noise cancellation, Buzz on awarness..

Steam Deck - Buzz presesnt with noise cancellation and awarness
PC Ryzen 5900X with BT 5.0 Adapter - Buzz present with noise cancellation and awarness

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Anonisthe1

Lyricist I

I've had the same issues straight out of the box with mine also. Barely noticible when listening to most music, however unacceptable with and spoken-word media.

I've also had problems when listening over a wired connection - different issue completely, low volume and severe digital distortion.

Love the hardware, but I'll be returning until I see if this is fixed.

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