Sonos Ace - Buzzing / Static Noise and low volume HELP

@Tdown001 I totally agree with you.
I registered for the Q&A event and was surprised/disappointed that there was no notification for it being cancelled.
Ross.
 

I created a case for this myself, their best guess is replacement at this point. However turning off noise cancellation is a workaround, which does work. For me it happens during the transparency mode too.

The Q&A did happen, I was on it.

The noise issue was asked about, but not acknowledged or answered in the Q&A.

Here is a link to the replay

https://www.sonos.com/en-us/sonos-live

Hi all, I have some updates and bad news for everyone who are waiting replacements.

I raised the concern on this forum about the right ear cup static noise soon after I received my preordered headphones last week. I have followed all the necessary updates and ultimately spent 1 hour and 48 minutes with tech support waiting/troubleshooting and finally getting Sonos to approve a replacement.

I just got the new headphones delivered. Unfortunately, the static noise is still a problem on the new headphones. However, this is not noticeable when you use the headphones primarily with your phone. You have to pair the headphones to another external device besides your phone, in my case my computer, and set it on Aware Mode. Make sure you are in a quiet environment and try to play some music and pause from the external device. You would hear some static interference noise. Please be patient since the noise doesn't pop right away.

I'm a bit disappointed with Sonos for not taking the necessary actions to identify or recognize the problem yet, despite hundreds of people expressing frustration all over the internet. I urge Sonos to follow the steps the community is providing to reproduce this issue.

Once again, the reason why other people have not experienced this is likely because they may not have multiple devices connected to the headphones.

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Mac: Sonoma 14.5 (23F79)

phone: iOS 17.5.1

Sonos Ace: 2.9.3-a09bbe3eb

Bought these yesterday after waiting and reading reviews. Decided over trusted Bose ( for the first time ever)

Sadly...I have it too but in ‘aware mode’ only (In the app under ‘noise control’) So I guess thats a ‘fix’ * if your not needing ‘awareness’ of the environment but appreciate you should not be required to avoid this setting. 

Reported to Sonos who are coming back to me after running diagnostics. Its certainly a bluetooth issue as hissing/sizzling is NOT noted when plugged into the i phone with a fixed cord. 

JB Hi Fi were absolutely fantastic as always and are happy to swap for another pair. 

TBC

CORRECTION ON EARLIER POSTS

I have only a problem when the Aware modus is on and not the ANC modus. Then I hear a static noice.

I have the issue if aware mode OR ANC is on, if both off, it goes away.

also I only have them paired with one device, my phone.

It's definitely a microphone issue. When talking on a phone or anc / aware is enabled the issue is present. I think the grounding of the microphone is not good. 

I now tested with and without pairing to one(my iPhone) or two sources(iPhone and the Apple TV). In both instances the static noise was there.

Return process started, just send them off.

hopefully the replacement set will be ok, will update here with the info once I receive then new ones