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Enthusiast I
June 5, 2024
Answered

Sonos Ace audio swap on android

Why is there no option to use the Sonos ace audio swap on android?

This doesn't require any calibration or microphone. Why have you not added this to the app yet and more importantly when will you?

The headset is great, but you have serious software issues.

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RhonnyAnswer
Prodigy III
August 6, 2024

Sonos Ace swap now available for all recent soundbars, using Android. App update as of today...

50 replies

Contributor I
June 5, 2024

From their support article;
“The Sonos app for iOS is required to set up TV Audio Swap. Support for Android devices is coming soon.“
https://support.sonos.com/en-gb/article/listen-to-home-theater-audio-on-sonos-ace-with-tv-audio-swap

I’m not sure how long “soon” will be.

Lyricist I
June 6, 2024

Super frustrating! I just spent 45 min searching and trying to find where to enable TV audio swap on my new, expensive headphones- finally realized it's simply not there (android). I don't understand why this promised functionality does not exist for android users out of the box.

My two main use cases for buying these headphones were for the system integration 1) watching TV without disturbing others in my house and 2) listening to Sonos radio. Now that I have them, I find out I can't do either of these things. Literally no advantage over less expensive Bose or Sony options right now.

We need a timeframe for adding the advertised functionality- if android TV swap is still months away, I'm going to have to return these- I don't need or want a pair of $450 basic bluetooth headphones.

 

Contributor I
June 6, 2024

I asked on Twitter and got this response;
“We are taking the time and effort to ensure this feature works seamlessly and meets both our standards and the standards of our listeners. We’ll be rolling this out for Android devices soon.“

Lyricist II
June 6, 2024

From their support article;
“The Sonos app for iOS is required to set up TV Audio Swap. Support for Android devices is coming soon.“
https://support.sonos.com/en-gb/article/listen-to-home-theater-audio-on-sonos-ace-with-tv-audio-swap

I’m not sure how long “soon” will be.

This is unacceptable.  Pre-ordering a product that arrives gimped this way with what is essentially the flagship feature is a deal breaker.

 

Going to try to get an ETA, but without that it's being returned faster that it took me to write this post...

Trending Lyricist I
June 6, 2024

All I heard was that TrueCinema would not be available at launch. I never heard any mention of audio swap not being available for Android users at launch. Looks like I missed that tidbit of info. Hopefully they will send out an update soon.

Lyricist II
June 7, 2024

Super frustrating! I just spent 45 min searching and trying to find where to enable TV audio swap on my new, expensive headphones- finally realized it's simply not there (android). I don't understand why this promised functionality does not exist for android users out of the box.

My two main use cases for buying these headphones were for the system integration 1) watching TV without disturbing others in my house and 2) listening to Sonos radio. Now that I have them, I find out I can't do either of these things. Literally no advantage over less expensive Bose or Sony options right now.

We need a timeframe for adding the advertised functionality- if android TV swap is still months away, I'm going to have to return these- I don't need or want a pair of $450 basic bluetooth headphones.

 

Just went through a lengthy session with customer service.  The reason I got was they're trying to fix the new app, and some features had to be delayed in the process but would eventually get rolled out.

 

That's not good enough for me so I initiated my return (I got not pushback from support beyond many apologies)

Lyricist I
June 7, 2024

Actually, I found a workaround in a reddit post. If you have access to an apple device (I used my daughter's iphone), you can load the app and  use it to connect Ace headphones to the Arc and set up TV swap. 

It's a one-time set up, once complete, the apple device is no longer needed- the TV audio swap is initiated using the content button on the Ace headphones. After setup, I deleted the  Sonos app off of my daughters iphone.

I'm watching Netflix with my Ace as I type this on my android phone right now- seems to be working fine.

 

Link to reddit post:

https://www.reddit.com/r/sonos/s/tQRKxliBK9

Contributor I
June 7, 2024

All I heard was that TrueCinema would not be available at launch. I never heard any mention of audio swap not being available for Android users at launch. Looks like I missed that tidbit of info. Hopefully they will send out an update soon.

Exactly, although this was listed on thier own website, it wasn't listed on any other page I came across. I still have mine and they are great, but these two features need to be included for android too. I love my Sonos products, but at the same time, I'm fairly frustrated with their continued bias for everything Apple. It'll definitely be a factor when it comes to replenishing my sound system set up tbh. 

Lyricist II
June 7, 2024

Actually, I found a workaround in a reddit post. If you have access to an apple device (I used my daughter's iphone), you can load the app and  use it to connect Ace headphones to the Arc and set up TV swap. 

It's a one-time set up, once complete, the apple device is no longer needed- the TV audio swap is initiated using the content button on the Ace headphones. After setup, I deleted the  Sonos app off of my daughters iphone.

I'm watching Netflix with my Ace as I type this on my android phone right now- seems to be working fine.

 

Link to reddit post:

https://www.reddit.com/r/sonos/s/tQRKxliBK9

I live in an "apple free" household so not an option...

Lyricist I
June 8, 2024

I have Android and Apple products so this doesn't bother me much that it isn't ready for Android.  Just borrow someone's Apple and set it up and you're done.  The headphones is nice and feels expensive.  Worth the money!