Sonos Ace audio swap on android

Their Q&A yesterday said late summer/early fall.

This means 2-3 month after product release.

So I cannot use the headset for that what I like to achieve.

Pls change your development plan that this will never happen again.

I also want to add my voice to this topic as feel it’s...

A; unacceptable not to have made it very clear to users/customers (old and new) that the sound bar swap option would not be available at launch on Android. I personally ordered and paid 2 weeks before launch and only found out by seeing it was missing from the app.

This was after a large amount of research and reading of of previews/reviews where there was NO MENTION of it. It’s incredibly deceitful behaviour and most unprofessional.

B; Unacceptable to be so vague with information regarding the update

C: Unacceptable not to be able to give an actual date for this update - there surely must be a plan of action that includes a date?

Sadly there’s a part of me that is not surprised with the poor service, having spent nearly 2 years with my Arc Soundbar making very loud and uncomfortable popping noises randomly when using my Xbox. I spent lot’s of time and money (£200 e-arc splitter) trying to solve this issue when it actually turned out to be a software issue that was eventually resolved after enough peoples (thousands) voices were heard.

I love the sound and functionality of my existing Sonos set (Arc. Beam, 4 x Sonos One) which I’ve invested heavily in, but the continued poor service is disappointing to say the least.

I’m afraid I must now add to that that I’m somewhat underwhelmed with the sound experience from the Sonos Ace so far, there seems to be a real lack of oomph, base levels seem very restrained and limited. I was expecting to be blown away sonically given the experience with my other Sonos products, and of course the price tag of these headphones.

VERY Disappointed! I'm returning the 2 sets I received yesterday. First, the app update was and is an absolute disaster, and now this. I wish there were other options like Sonos, I'm looking for one for my new house.  🙏🏼

I need to update my experience with the sound quality of Ace after my comments yesterday - it’s magically so much better and matches my high expectations - why, I can’t explain but here’s what happened…

Having previously paired and listened to Ace via my Samsung phone, including setting up in the Sonos App, I decided to try out dual Bluetooth pairing to my PC as had a call to make. The call experience was great, noise cancellation is truly brilliant for both myself and the person I was calling (there was a crying baby with me at one point that they didn’t hear and was very muted for me), all background noises are totally gone - brilliant.

Following the call, I launched Spotify to listen to some music and was stunned,it was like the volume had been doubled, sound stage widenned and the base, wow the base was deep, full of volume and oh so well defined. I then switched back to my phone and this was also up to the same standard, I’m so pleased and relieved.

Why? I really don’t know - I’d previously checked all sound settings on my phone and Spotify (volume limits/file quality etc etc etc. It made no difference. After connecting to my PC (note PC not Mac!), everything changed and it’s now fantastic.

I wanted to share this experience in case others may be having initial set-up issues - I guess it’s app related?

Back to the app - the other and main point of my previous message, and this thread. PLEASE SORT AUDIO SWAP FOR ANDROID and give us all a date to look forward to that isn't an unacceptable amount of time away.

I recently bought a Sonos Ace, just to figure out it’s almost useless without a newer soundbar. Today I bought a Arc. I use android and found it wont work. Just thrown a lot of money out the window. And NO I'm not going to by some Appel-products, I better quit all my SONOS devices.

If you borrow an Apple device, you can set up the Ace/Arc switching.  After that, it will work regardless of the device you are using to control it.  Just long press on the function key on back of the right earphone to switch the Arc audio to the Ace and back. 

Thanks. But I will never touch a Apple device.

I understand.  

@Mr. Bloch I feel your pain and it is a shame that Sonos continues to discount Android users; especially now with new flagship phones like the Pixel. That being said fortunately I was able to borrow my step-daughter’s iPhone once again (like I did with Trueplay) just long enough to setup the headphones. Other than the occasional toggling of Bluetooth off/on on my Pixel to detect the headphones the audio-swap with my Arc works great with just a long press of the Content button on the back of the headphones. I must say the sound quality coming from a good Dolby Atmos 4k Blu-ray over WiFi from the Arc to the headphones is nothing short of spectacular… worth every penny I paid for them. If you can swallow the pill of temporarily confiscating an iPhone to take advantage of audio-swap trust me you won’t be disappointed even with a good streaming Atmos movie.

If Sonos wishes to continue down this path of iPhone first I think it might behoove them to change the name of their company to something like… “iSonos”... just sayin’ :).