Hello @SanYuan, welcome to the Sonos Community!
I am sorry to hear about your experience with our Chat Support. I’ll provide this thread as feedback to improve our communications and feature knowledge.
I’ve also marked this thread as a feature request and forwarded it to the appropriate teams for consideration.
Thank you for the post.
I have Sonos all over my home though have a competitor brand headphones. I would gladly purchase the Sonos Ace headphones if it could play my TV sound at the same time as my Sonos Arc. I am a little harder of hearing and have same issue as above where my wife likes TV lower. If I could listen on the Ace headphones it would provide a perfect solution. Please make it work. It should pair just like any other speakers pair together.
With our aging population, we will have more need for hearing accessibility. This suggested feature, if it is technically feasible, not only would meet the needs of consumers but also make business sense.
Yeah, the words “TV Swap” told me that it was either the soundbar OR the ACE. Not a great implementation.
It seems to me that the easiest way to resolve this is to allow the ACE to join the Sonos soundbar as part of the room grouping mode, just like any other Sonos product.
That would give you both master volume control AND independent volume control of both the ACE and the soundbar.
@htheater: As ACE headphone only works in Bluetooth Mode, not in Wifi mode, one can not add ACE headphone as the part of the group of other Sonos Speakers, such as soundbar. It would be great if your solution can be realized.
If your TV allows simultaneous audio output from HDMI-ARC and a secondary audio mode, such as optical, you can add a Bluetooth transmitter to the secondary audio output.
I have also recently purchased a Sonos Arc,Sub and Ace headphones. I was also advised that the sound could play simultaneously from the Arc and the Ace. This is not the case!
Bitterly disappointed...Sonos please work on a solution. It would make great business sense.
Thank you.
I would be amongst those purchasing a Sonos Ace for my wife, who is hard of hearing, to use when listening to the TV at the same time as me. She already uses headphones but it would be so much simpler if they were integrated into my Sonos system. Please sort this out.
This is a rather disappointing problem i also found that not being able to listen to both Beam and Ace, makes this purchase not what i expected…
Please make a app that will allow both to work
Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.
Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.
It is far from optimum!
I have to remove my hearing aids to use my Ace, they howl uncontrollably.
Still with the Ace I can crank the volume up to where I can hear the program without blasting the rest of the house at unacceptable levels.
The Ace are rather weak in adjust-ability, I need a lot more boost starting at a lower frequency that they currently offer to replace my hearing aids, but at least I can hear the dialog.
I would be amongst those purchasing a Sonos Ace for my wife, who is hard of hearing, to use when listening to the TV at the same time as me. She already uses headphones but it would be so much simpler if they were integrated into my Sonos system. Please sort this out.
I’m in the exact situation. Recently bought the Bose Sound bar, and returned it for an Arc Ultra since I already had a pair of Ace headphones. Sadly disappointed realizing Sonos Soundbar and Arc don’t work simultaneously. To be honest pretty much every tv does that standard, connect a bluetooth headphone and swap sound. Sonos made such a big deal about basic feature. Make them work together then you’ll have something to talk about.
Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.
Ace should function similar to Hearing AIDS paired with TV Adapter. The hearing impaired who have Sonos systems deserve the opportunity to receive optimal sound (music, TV) clarity as any other consumer.
Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.
Many hearing aids will accept Bluetooth directly from TV’s or an adapter. A potential dealbreaker is a TV that will not simultaneously support HDMI-ARC and Bluetooth or another output that can be converted to Bluetooth.
While not common and somewhat expensive, there are accessories that can break out an optical connection from HDMI-ARC. The optical can then be fed to a Bluetooth transmitter.