Need to enable Sonos Ace to play output from the TV at the same time as the Sonos soundbar

Forum|Forum|1 year ago
November 28, 2024
14 replies
1577 views

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra. In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question. The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV. I found out after the purchase, this was not the case. What a big disappointment.

I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar. It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

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Best answer by Sotiris C.

Hello @SanYuan, welcome to the Sonos Community!

I am sorry to hear about your experience with our Chat Support. I’ll provide this thread as feedback to improve our communications and feature knowledge.

I’ve also marked this thread as a feature request and forwarded it to the appropriate teams for consideration.

Thank you for the post.

Show previous replies

Stanley_4

Grand Maestro

Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.

It is far from optimum!

I have to remove my hearing aids to use my Ace, they howl uncontrollably.

Still with the Ace I can crank the volume up to where I can hear the program without blasting the rest of the house at unacceptable levels.

The Ace are rather weak in adjust-ability, I need a lot more boost starting at a lower frequency that they currently offer to replace my hearing aids, but at least I can hear the dialog.

J

Jacquesstlouis

Lyricist I

I would be amongst those purchasing a Sonos Ace for my wife, who is hard of hearing, to use when listening to the TV at the same time as me. She already uses headphones but it would be so much simpler if they were integrated into my Sonos system. Please sort this out.

I’m in the exact situation. Recently bought the Bose Sound bar, and returned it for an Arc Ultra since I already had a pair of Ace headphones. Sadly disappointed realizing Sonos Soundbar and Arc don’t work simultaneously. To be honest pretty much every tv does that standard, connect a bluetooth headphone and swap sound. Sonos made such a big deal about basic feature. Make them work together then you’ll have something to talk about.

B

bruincurt

Lyricist I

Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.

Ace should function similar to Hearing AIDS paired with TV Adapter. The hearing impaired who have Sonos systems deserve the opportunity to receive optimal sound (music, TV) clarity as any other consumer.

buzz

Grand Maestro

Though I would welcome a feature like this on the Ace, I do question the use of normal consumer electronics to aid with hearing problems.

Many hearing aids will accept Bluetooth directly from TV’s or an adapter. A potential dealbreaker is a TV that will not simultaneously support HDMI-ARC and Bluetooth or another output that can be converted to Bluetooth.

While not common and somewhat expensive, there are accessories that can break out an optical connection from HDMI-ARC. The optical can then be fed to a Bluetooth transmitter.

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