Need to enable Sonos Ace to play output from the TV at the same time as the Sonos soundbar

Forum|Forum|1 year ago
November 28, 2024
14 replies
1577 views

As my wife likes to watch TV at a much lower volume than I do, I originally bought the Sonos Ace headphone so that I can watch TV at a much higher volume with her while using the Sonos Arc Ultra. In fact, I had a live Chat with the Sonos tech before my purchase, and I asked the person this specific question. The tech responded positively saying that both the Ace and the Arc Ultra can be playing sound coming out of TV. I found out after the purchase, this was not the case. What a big disappointment.

I wonder whether it is technically positive to enable the TV sound swap feature of the Ace while maintaining the sound coming from a sound bar. It it is, would others be supportive of asking Sonos to enable this feature for lots of people who, I am sure, would have similar issues with partners who wish to have a different sound volume while watching TV together?

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Best answer by Sotiris C.

Hello @SanYuan, welcome to the Sonos Community!

I am sorry to hear about your experience with our Chat Support. I’ll provide this thread as feedback to improve our communications and feature knowledge.

I’ve also marked this thread as a feature request and forwarded it to the appropriate teams for consideration.

Thank you for the post.

Sotiris C.Answer

Sonos Staff

Hello @SanYuan, welcome to the Sonos Community!

I am sorry to hear about your experience with our Chat Support. I’ll provide this thread as feedback to improve our communications and feature knowledge.

I’ve also marked this thread as a feature request and forwarded it to the appropriate teams for consideration.

Thank you for the post.

Leaving a like and marking Best Answer might make someone's day. Who knows, that someone might be you.

N

njguy

Lyricist II

I have Sonos all over my home though have a competitor brand headphones. I would gladly purchase the Sonos Ace headphones if it could play my TV sound at the same time as my Sonos Arc. I am a little harder of hearing and have same issue as above where my wife likes TV lower. If I could listen on the Ace headphones it would provide a perfect solution. Please make it work. It should pair just like any other speakers pair together.

S

SanYuanAuthor

Contributor I

With our aging population, we will have more need for hearing accessibility. This suggested feature, if it is technically feasible, not only would meet the needs of consumers but also make business sense.

H

htheater

Lyricist I

Yeah, the words “TV Swap” told me that it was either the soundbar OR the ACE. Not a great implementation.

It seems to me that the easiest way to resolve this is to allow the ACE to join the Sonos soundbar as part of the room grouping mode, just like any other Sonos product.

That would give you both master volume control AND independent volume control of both the ACE and the soundbar.

S

SanYuanAuthor

Contributor I

@htheater: As ACE headphone only works in Bluetooth Mode, not in Wifi mode, one can not add ACE headphone as the part of the group of other Sonos Speakers, such as soundbar. It would be great if your solution can be realized.

buzz

Grand Maestro

If your TV allows simultaneous audio output from HDMI-ARC and a secondary audio mode, such as optical, you can add a Bluetooth transmitter to the secondary audio output.

M

MM1956

Lyricist I

I have also recently purchased a Sonos Arc,Sub and Ace headphones. I was also advised that the sound could play simultaneously from the Arc and the Ace. This is not the case!

Bitterly disappointed...Sonos please work on a solution. It would make great business sense.

Thank you.

S

Sonos in the Borders

Lyricist I

I would be amongst those purchasing a Sonos Ace for my wife, who is hard of hearing, to use when listening to the TV at the same time as me. She already uses headphones but it would be so much simpler if they were integrated into my Sonos system. Please sort this out.