Headliner I

Ace TrueCinema or Arc Ultra...

34 replies
2470 views

Given the unexplained delay in rolling out TrueCinema capabilities on the Ace, the genius marketing gurus at Sonos better not make me have to buy Arc Ultra to get the promised TrueCinema functionality.

Just saying...nothing would surprise me.

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

W

Winters85

Lyricist II

I really don't know what this forum is for, if they don't bother to answer. In June, at the launch of SONOS Ace, it was announced that the True Cinema function would arrive at the end of the year. That it was something that greatly improved the sound experience with the TV, etc... But almost 5 months have passed and there is no trace or new news about when True Cinema will arrive on Sonos Ace.

People who were confident in buying the headphones, despite all the problems with the app, have been waiting for news since then. In the roadmap of the app until the end of the year, there is not a single mention of this topic. What's more, there are already rumors that since they have sold few units, they are going to release other more "Premium" ones and lower the Ace prices. When we have spent more than €400, it seems that it is not enough to be considered Premium.

Any answer about when we will have and if we will ever get True Cinema? If it is never going to arrive or much later, it is better to know as soon as possible to take the appropriate measures. Thanks.

G

GC3Author

Headliner I

It would be idiotic to release another set of headphones. Whoever started that rumor..

Stanley_4

Grand Maestro

This is a community or user to user forum. There is minimal presence by Sonos staff and they are clearly marked in their profiles.

If you want an official answer maybe the Sonos Reddit or call in.

dainal1

Lyricist I

Just hoping Sonos doesn’t force us to upgrade to the Arc Ultra for features that should have been available on the Ace!

S

sjw

Local Superstar

If you want an official answer maybe the Sonos Reddit or call in.

How ironic. You want something more official, don't come to the official Sonos Forum, go to Redditt. You may even get a response from Patrick or another senior there.

Airgetlam

But isn’t this a community forum, and not a pipeline to talk to people at Sonos directly? At least on my screen, the top reads ‘Sonos Community’, and not ‘Sonos Support’. Perhaps I’m confused.

Bruce

jgatie

How ironic. You want something more official, don't come to the official Sonos Forum, go to Redditt. You may even get a response from Patrick or another senior there.

You’ve been around long enough to know the answer to that. Stop trying to stir things up.

S

sjw

Local Superstar

How ironic. You want something more official, don't come to the official Sonos Forum, go to Redditt. You may even get a response from Patrick or another senior there.

You’ve been around long enough to know the answer to that. Stop trying to stir things up.

I’m not trying to stir anything up at all. I do find it really ironic that on the official Sonos forum, users could get a more direct response elsewhere. I don’t disagree with Stanley_4 at all, it’s been proven before.

But isn’t this a community forum, and not a pipeline to talk to people at Sonos directly? At least on my screen, the top reads ‘Sonos Community’, and not ‘Sonos Support’. Perhaps I’m confused.

It does read Sonos Community, correct. And above that it reads Support.

And in that section, users are pointed here too - where many questions are answered by the helpful Sonos staff. To state it’s ‘not a pipeline to talk to people at Sonos directly’, demeans the great work done by the Sonos staff here, way beyond simple ‘moderation’. So yes, I’d agree with you that you are a little confused.

jgatie

I’m not trying to stir anything up at all. I do find it really ironic that on the official Sonos forum, users could get a more direct response elsewhere. I don’t disagree with Stanley_4 at all, it’s been proven before.

It does read Sonos Community, correct. And above that it reads Support.

And in that section, users are pointed here too - where many questions are answered by the helpful Sonos staff. To state it’s ‘not a pipeline to talk to people at Sonos directly’, demeans the great work done by the Sonos staff here, way beyond simple ‘moderation’. So yes, I’d agree with you that you are a little confused.

Regardless of what you interpret, you’ve been here a long time, and the question about “community” vs. “official” has been asked and answered . . . many times. Continuing to ask a question or bringing up the “irony” of something which has been answered many times is the very definition of stirring things up (something you and your username seem to be tailored to).

E

EbayYellow

Collaborator II

Regardless of what you interpret, you’ve been here a long time, and the question about “community” vs. “official” has been asked and answered . . . many times. Continuing to ask a question or bringing up the “irony” of something which has been answered many times is the very definition of stirring things up (something you and your username seem to be tailored to).

There’s very little info about True Cinema and so it’s frustrating that you are taking this thread way off topic.

@GC3 has Sonos said anything about it since June? I don’t see it on their coming features page or Trello. Maybe I missed it. If this was near release I think they would be hyping, not being silent. Hope I’m wrong

Show more replies

Sign up

Login to the community