ACE Travel Case

3 replies
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Is anybody else observed the quality of the Ace case is poor and the zip design allows it to stick ? I fear the case material also won’t last , is there an improved case planned ? The case also marks easily.

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Jamie AAnswer

Sonos Staff

Hi @MAC881V, welcome to the Sonos Community!

Thank you for the feedback regarding the Sonos Ace’s case, I’ll forward this to the relevant team.

I haven’t used the case on my Ace that much but I always put my Ace in them when I’m not using them; I haven’t noticed any issues myself with the zipper or case itself on my end. We don’t have another type of case planned (at least from what I can see) so your best bet would be either a third party case if you’re not happy with the one that came with the Ace, or to contact sales/support if the case is broken.

This thread by one of our community users talk about using a different case:

I hope this information helps!

Jamie AAnswer

Sonos Staff

Hi @MAC881V, welcome to the Sonos Community!

Thank you for the feedback regarding the Sonos Ace’s case, I’ll forward this to the relevant team.

I haven’t used the case on my Ace that much but I always put my Ace in them when I’m not using them; I haven’t noticed any issues myself with the zipper or case itself on my end. We don’t have another type of case planned (at least from what I can see) so your best bet would be either a third party case if you’re not happy with the one that came with the Ace, or to contact sales/support if the case is broken.

This thread by one of our community users talk about using a different case:

I hope this information helps!

M

MAC881VAuthor

Contributor I

Yeah contact of Sonos proving difficult, I wanted them to know that their case is not in keeping with the quality of their products. Bose case was far more robust

AjTrek1

Edit: My Post was already mentioned.

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