Ace Software update 2.9.4.xxx

This time I found something on Reddit, posted by a Sonos employee: 

“We just deployed an update for Sonos Ace that specifically addresses the USB-C PD Charging issues that have been reported here (Reddit) and on the Sonos Community.

This update **also** addresses:

* Potential for garbled audio using TV Audio Swap
* Potential for audio to be missing in one earcup
* Potential for errant shutdown from battery thermal protection”

I've had the garbled audio a couple of times, using the hardware swap button on the Ace. Good if this fixes it.

I am getting noise artefacts in both ears, particularly when on a bus going over bumps. Sounds like wind is blowing and the ANC microphones struggle, except there’s no wind.

Super annoying problem and sadly might force me to return these great headphones….. I almost exclusively use them whilst commuting on public transport.

TL;DR when in a vehicle going over bumps, noisy artefacts can be heard in both ear cups simultaneously to the bumps. 
 

Please fix this Sonos 😰$699 (AUD) headphones with these artefacts is driving me insane

Hi @audiophile88 

Welcome to the Sonos Community!

That’s an interesting report, and we’d like to look into it for you.

The next time it happens, and once you get home afterwards, please reconnect Ace to your phone, open the Sonos app, and submit a support diagnostic. Please let me know here when you have done so, but please don’t share the number given. Thanks.

Thank you Cory, I have submitted a diagnostic report.

FYI I also checked to ensure a correct seal over my ears.

Cheers

Hi @audiophile88 

That’s great, thanks - I’ve passed it along to my colleague for him to examine. I’ll let you know what comes of it.

Hello !
I didn’t update my Sonos Ace since i bought it at launch (begining of june) in France. I use it in a work space environment with many people talking around me. After the update, i observe that the active noise reduction seems clearly less effective for canceling human voice. Is it on purpose ? I’m currently running on the 2.9.5 firmware. 

Hi @Lofn 

I am not aware of any changes made to Active Noise Cancellation on Sonos Ace headphones since their launch.

I can confirm the recent update did fix the USB-C PD Charging issue. Was on the road this weekend and plugged my set in to charge overnight. Woke up and it didn’t work. Downloaded the update, plugged it in and the orange charging light appeared immediately.