Contributor I

Answered

Ace headphones not charging

99 replies
6640 views

Got my ACE headphones today, they sound great but they’re not charging. Stuck at 53%. Tried different cables and power adapter that work with other devices. Feel like I’m doing something stupid. No orange or green lights to indicate charging status. Blue light comes on ok when connected via Bluetooth. Is there reboot / reset option of some description I could try???

Thanks

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JaimusAnswer

Lyricist I

I just wanted to chime in, I use the Anker Ganprime chargers (67w minimum) primarily for work and home. I first noticed the ace not charging after I had it pluged in, for a few hours and the battery depleted. I have not tried the factory reset, since there was the day one update, but I did find switching to a generic USBC 14w charging brick, that it is currently letting me charge without the reset. I'm curious to know if those that have done the reset if they are able to use their "fast" charging bricks and that it's a software fix rather than a power limit issue.

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sjw

Local Superstar

It's embarrassing how a new pair of headphones in 2024 that costs 449 USD to buy can't regulate the charge that comes in from PD chargers. While much older devices from 10 whole years ago can.

Sonos Ace along with the new app (which was updated to accommodate the Ace) have been far far away from a good look for Sonos. Extremely disappointing.

If it's true Ace can't accept a 20W input for example, it's incompetent as well as embarrassing. Should be fixable with a firmware update hopefully.

A really poor start to the long awaited headphones, what with the widely reported sound issues too.

Ken_Griffiths

It's embarrassing how a new pair of headphones in 2024 that costs 449 USD to buy can't regulate the charge that comes in from PD chargers. While much older devices from almost 10 whole years ago can.

Sonos Ace along with the new app (which was updated to accommodate the Ace) have been far far away from a good look for Sonos. Extremely disappointing.

I completely disagree, there might only be one or two brands of charger with the stated power output out there that are inexplicably not working with the new Ace product, but I’m sure if those make/models are reported to Sonos, they will be investigated and likely resolved. All the chargers I have here, with that 5V x 3A=15W power output are working absolutely fine without any issue.

I’ve not seen many folk post images of their chargers power-output either, so some may perhaps be mistaken reports. Also there are some chargers that maybe ‘cheap imports’ in some cases and so may not be a genuine product - so that’s why it’s important to report these matters to Sonos to allow them to investigate the matter further.

I prefer not to jump to any conclusions at this point in time.

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Niño314

Lyricist III

I have reached my conclusion based on my extensive experiments with various chargers. I'm glad it hasn't bricked my Ace yet. Posting pictures of charger bricks here is silly and such a hassle. The product information of these chargers is readily available on the internet.

What's behaving like a cheap import here is actually the Sonos Ace itself. Can't even regulate the charge it receives. It behaves like the cheap USB-C massage gun I got from AliExpress (as I mentioned previously here). That massage gun can't be charged with many modern USB-C PD chargers, very similar to the Ace.

Ken_Griffiths

Well I’m happy to post the evidence that I have available here - even if you think thats ‘silly’. (What hassle🤔?)

Anyhow, I’m now going to step out this thread, as I’ve posted the detail and will just leave others to decide for themselves.

The Sonos Ace is an excellent high quality product by the way for any others reading this thread. They far exceed the competition in my view. They also ‘fast charge’ A 3-minute charge provides 3 hours of playback. Read more here:

https://support.sonos.com/en/article/charging-your-sonos-ace

I’m out…

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Niño314

Lyricist III

It's embarrassing how a new pair of headphones in 2024 that costs 449 USD to buy can't regulate the charge that comes in from PD chargers. While much older devices from 10 whole years ago can.

Sonos Ace along with the new app (which was updated to accommodate the Ace) have been far far away from a good look for Sonos. Extremely disappointing.

If it's true Ace can't accept a 20W input for example, it's incompetent as well as embarrassing. Should be fixable with a firmware update hopefully.

A really poor start to the long awaited headphones, what with the widely reported sound issues too.

It is true, unfortunately. I'm not optimistic about this being fixed with a firmware update, as they have tons of other issues to deal with for the app. Luckily I haven't had any sound issues, and the app has been stable enough for me personally. But this charging issue has been very frustrating and overall disappointing.

rosswells127

Prodigy I

Just wondering if the new Ace firmware update 2.9.5 fixes the charging problem for anyone who has experienced the issue?

As per the release notes…
“We just deployed an update for Sonos Ace that specifically addresses the USB-C PD Charging issues that have been reported here (Reddit) and on the Sonos Community.
This update **also** addresses:
* Potential for garbled audio using TV Audio Swap
* Potential for audio to be missing in one earcup
* Potential for errant shutdown from battery thermal protection”

Bumper

Just wondering if the new Ace firmware update 2.9.5 fixes the charging problem for anyone who has experienced the issue?

Someone saying it fixed their Anker charging issue here:
https://www.reddit.com/r/sonos/s/sZpL0xBn61

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Niño314

Lyricist III

Wow that's a nice surprise. Unfortunately I won't be able to confirm because I returned my Ace, sadly. Just not satisfied with it overall.

D

Devokan

Contributor I

AFTER firmware update from mid-July (2.9.5-61e97660b), ALL my charger are now working with my Ace. Yeah ! 😎

Before that firmware update, I was unable to charge my Ace with these 3 chargers I have : Anker 737 120W, Anker Nano II 45W and UGreen 65W Nexode.

Thanks Sonos to have taken this matter in hand.

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