Ace

How stupid is it that they released a headphone that does not connect to the Sonos network? There are plenty high end headphones out there. I want headphones that connect to my Sonis system.

This has to be one of the stupidest products Sonos has created. Thought Sonos stood for quality product, but it just feels like delivery is priority 1 and quality priority 2. Creating an app that can't handle its own products describes the whole thing well. An app that you have to restart all the time just so it can find products. Then comes Ace, well I don't know where to start, again the app can't handle it, it can't play any music from inside the sonos app and then where did the wifi go. I don't understand that it only supports BT, there are many others products that can do that, I'm waiting for a headphone that will work with Sonos (wifi), no that was not Sonos' plan apparently. Now they finally added the function I bought them for, play TV on them, but no, now the music has to go by my Beam, to my phone and then to Ace, talk about delays, can't watch music on TV and listening on Ace with them, it's completely out of sync, you go crazy looking at drums etc. and seeing them play in two different worlds. I must now say, this is now my last Sonos product, it has become expensive and now the quality has disappeared, thanks for your time...

Seems like there might be some confusion about what the Ace can do within the Sonos system.  Ace can  effectively bond with a Sonos soundbar (Arc, Beam, or Ray) to play TV audio.  That TV audio would be whatever audio is coming through the TV, which obviously can include music.  It should be in sync with the video on the TV, and if it’s not, you might want to talk to support about that.

The initial setup of connecting Ace to your soundbar is done through the Sonos app, but the Sonos app is not involved in the audio playback at all.  Audio is transmitted from the soundbar to Ace via 5 GHZ wifi, not through bluetooth.

Sonos has not mentioned what future enhancements are coming for Ace, but my opinion is:

• Sonos Ace as it’s own separate room/zone in the Sonos system - not likely
• Use 2 Sonos Aces connected to one soundbar - possible with a future Sonos soundbar
• Play audio with a Sonos Ace and soundbar continues to play audio - possible with future Sonos soundbar
• Sonos Ace play the non-TV audio while connected to a Sonos soundbar- seems possible with any soundbar.

And where did you get information about Ace has wifi?

The headphones is connected though your phone by BT, then the phone must somehow connect to the Beam by wifi directly or though the sonos application. So of causes there will be some delay when you have to send Trafic though wifi and the repack to BT. So I don't think they will solve this issue, sense Beam can't control the video signal and then try sync the sound with a delay.

The Ace bonds to a soundbar, the soundbar controls everything, creates its own 5ghz wifi and sends all signals to the ace.

The 2nd way to send music to ace is via bluetooth. 

It’s been discussed many times on the forums.  If you are still unsure, test it out.  Turn off our phone, or turn off bluetooth on the phone, and audio swap between your soundbar  and Ace. If it’s using wifi, this should work.  If it’s using BT via the phone, then it won’t.

This link does say that soundbar must have wifi turned on, but I realize that won’t prove anything to you.  I don’t think Sonos wants to talk too much about Ace’s wifi capabilities so that consumers don’t get confused about what it’s capabilities are.

This is incorrect.  The last statement is somewhat correct is there is a bit of delay with your soundbar communicating with Ace, but it’s no different than the delay between soundbar and surrounds/sub.

I unable to set this up Ace without BT activated in my phone, Ace will not show up in the application then. But when I have successes set everything up and press move Beam to Ace I get sound but with delay. It is better when I then turn off BT on my phone, but the delay just build up again after a minute or two, unwatchable, and as soon move it back to Beam the sound is in perfect sync. 

After a reset of the Ace and added it again to my phone and system, its now comes up with new name and it is in sync for now, even with BT still enable,  hope it will hold.

Setup does require BT to be activated.  Changing certain settings as well.  Absolutely.  Once activated BT connection to phone should not be a factor in TV audio playback.  I don’t know why you’re seeing sync issues, but I don’t see how turning BT on/off would be a factor.  It sounds like resetting Ace helped, so hopefully your problems are over.

@Hin,

I use Ace with the Arc / Beam and not seeing any delay with the video on screen when using TV Audio Swap (long press on Ace ‘content’ button). Lip-sync is perfect - maybe make sure your firmware on both Ace and your Soundbar are up-to-date. If the issue persists however, then it maybe best to reproduce the issue(s) seen and then immediately submit a Sonos system diagnostic report from within the Sonos App, note it’s reference and contact/chat with Sonos Support Staff via this LINK and see what the Staff can perhaps suggest to help you to resolve the matter.