Unable to set up google assistant

Forum|Forum|7 years ago
September 21, 2019
33 replies
10785 views

Trying to set up Google Assistant and I am getting an endless loop trying to authenticate.

I’ve reviewed all the related topics, the only answer I’ve seen relating to my issue is a service outage, which there isn’t anything noted on the status page.

running iOS 13
updated app versions
cleared all browser history and cache
removed all music services from sonos
removed all but my primary google accounts
deleted both sonos and GA and reinstalled
rebooted

pretty frustrated, just had set up issues with Spotify just two days ago and was beyond straight forward. Setting up services shouldn’t take hours.

any suggestions?

Setup Problem

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J

jeciwould

Lyricist I

I’m having the same problem and it’s driving me crazy. I might have to return this. Can’t find updates or solutions.

Sebastien D.

Sonos Staff

Hi @jeciwould ,

Submitting a diagnostic through the Sonos app provides us with a snapshot of your system so we can help identify what is causing your issue. Then, please reply back the diagnostic confirmation number so I can take a closer look at the issue.

Help others find useful content by clicking the like button and selecting best answer to your question.

J

Johnnie Walker

Prominent Collaborator I

As others have said, I couldn’t add Google as a voice assistant via the Sonos app, it started the setup process and then just took me to a Sonos 404 web page.

I just used the Google Home app/ Add Device ( + icon top left ) and then add Sonos from there.

setting up Alexa from within the Sonos app worked fine.

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