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dave77
Headliner I
Jul 1, 2019 2:53 PM UTC
Answered

Turn down Assistant volume on Sonos One?

Is it possible to turn down the Assistant volume on the Sonos One independently of the music volume?

I have my Sonos One fairly loud but don't need the Assistant to shout!
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jul 5, 2019 11:57 PM UTC
I'll make sure your voice is heard with the team. It's not the first request for a similar feature from the community. I don't have any details as to if it'll happen, but I'll make sure the team knows people are still asking.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

98 replies

Trending Lyricist I
Jun 6, 2020 11:07 AM UTC

I want this also - it’s crazy having the thing shout at me in the middle of the night.  It cannot be that difficult to fix.  

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Lyricist I
Jun 6, 2020 6:30 PM UTC

Even if it is a Google problem, it’s also a Sonos problem to solve on behalf of their customers. No buck passing allowed. Sonos has far more influence than individuals do.  Protect your brand integrity please. 

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Lyricist I
Jun 8, 2020 1:12 PM UTC

Can this please be fixed… please. I’m using a bunch of Sonos One speakers and find myself actively avoiding using GA due to how it yells; seemingly randomly.

 

Evenings looks like:

🥱 “Hey Google, turn off all the lights.” (Sometimes I’ll add a ‘please’)

 

🤖“OK!!!!! TURNING OFF 14 LIGHTS!!!!! IT APPEARS TWO LIGHTS ARE UNAVAILABLE!!!!” 

🤯🤯🤯😱🤢😰😰🥺😠😣

 

🤦🏻‍♂️“Hey Google, please remind me to write an apology letter to all neighbours within a 300m radius… again.”

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Lyricist I
Jun 14, 2020 6:33 PM UTC

I also want a fix SOON.

At least a quick fix... now!

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Lyricist I
Jun 19, 2020 7:47 PM UTC

Totally +1 to this. The whole experience using Google assistant in the living room when the Beam is the main speaker, is terrible. The program you are watching is turned down for an extended period while the assistant plays back to you everything you just said, at a loud volume. My Google home mini had stopped repeating every command back to me, and just turned on/off lights with a confirmation sound. Now I have to listen to "sure, turning the living room light off". Turning the TV in/off was always done silently. Now I have "sure, turning Sonos TV control living room on". Drives me nuts 

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Lyricist II
Jun 26, 2020 7:39 AM UTC

I have come to avoid using GA on my Sonos One, and quite frankly wish I had kept the Play:1 it replaced. I agree with all the other comments made in that it's jarring, annoying to the point of abusive and not a pleasant experience for the neighbours! Google are missing out because it means that I'm not using the voice assistant as I would, and you are missing out as it means that my intention to invest in a Sonos powered smart home has ceased to be. 

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Trending Lyricist I
Jun 26, 2020 12:36 PM UTC

Adding to this, as I previous had a One after GA support launched, and ended up returning it because the support was very unreliable. I got the Lunar White Move yesterday and see that the assistant volume is still extremely loud which makes it problematic to use in the bedroom at night when trying to turn off lights, or set alarms, etc. This really can’t be that difficult to change and I hope that all the litigation going on b/w these two organizations right now doesn’t hamper improvements to this feature.

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Lyricist I
Jun 28, 2020 4:31 PM UTC

Just adding a +1 to this issue (having signed up to the forum specifically).

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Lyricist III
Jul 4, 2020 1:10 PM UTC

Please can someone respond to this, it clearly needs to be fixed as it is downgrading the whole Sonos experience

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Trending Lyricist I
Jul 9, 2020 12:27 AM UTC

Decided to return my Lunar White Move sadly. Can’t use the device in the bedroom with Google yelling at me in the middle of the night when I ask it to turn off my lights or cancel an alarm if I wake up earlier.  

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