Avid Contributor I

The state and the transparency of Sonos regarding Google Assistant is just embarrassing by now.

Forum|Forum|7 years ago
April 10, 2019
26 replies
2163 views

Moderator Note: Google Assistant is now available on Sonos. See here for more information.

It is just embarrassing that a company of the size of Sonos is incapable of delivering a damn voice assistant integration. Something dozens of other manufacturers, way smaller than Sonos, already managed OVER A YEAR AGO. Sonos charges more for their product, yet is not capable to actually giving us a reliable timeline. They are not giving us updates since November (and that demo in January) and literally treat their customers the worst. By the time they roll out Google Assistant I hope most people have moved on from this incapable brand. At least their share price reflects their commitment.

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spydrwebb

Prodigy I

However, you said earlier that you bought Sonos for the speakers before Google integration was something that you were interested in. It doesn't sound as if you had a moment in the store where you actually debated between getting a Sonos One and a Google Max, but went with the Sonos One thinking GA would be on Sonos soon.

This describes my situation perfectly. The only option I have is to patiently wait, as I'm thousands invested in Google/Nest's ecosystem.

That said, I know Sonos is committed.

Beam, Sub, 2 x P:1 -- 5.1 (video) / 2 x P:3 (music) / 2 x gen1 One (music) ----> ever evolving setup, as they say...

Airgetlam

One does have to wonder if Google is delaying so that they can push their own hardware. I've no idea either way.

Bruce

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scott_mckenzie

Lyricist III

@Danny, honest answer is that if I knew it would take over 19 months after my purchase to get GA integration, I definitely would have gone for an alternative like one of the larger Google Home speakers.... What I liked about the Sonos is the best of both worlds - a speaker with great sound that was going to provide GA integration.

I can respect that answer as I think there are some legit comparisons between getting a Sonos One and Google Max, if google voice is a high priority to you. Most folks usually imply that there is some other multi-room audio system out there with Google integration already, and there really isn't.

Bang on Danny - you're right. Sonos is a pretty big name and when the One was released I was really excited that I could get the best of both worlds. Sonos has a solid reputation for sounds quality and now they were releasing a speaker that would get GA integration, that was the product for me....

We're in May now, exactly 6 months from Sonos' last official update.

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scott_mckenzie

Lyricist III

Sonos has committed to updating their blog - even though they have confirmed the update is coming, no official update here. - https://blog.sonos.com/en-au/google-assistant-update/

I just read this and it sounds like I'm waiting till July for the update to come to me (I'm Australian). Only thing is that by Sonos terms, I'm not confident what year that will be?

chicks

https://www.sonos.com/en-us/google-assistant

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scott_mckenzie

Lyricist III

OK well just to close our my part of this thread, Sonos release GA integration for Australia yesterday and I'm overall happy with the way it works.

Sonos actually kept their promise in this update by saying they would deliver this by July and it was the start of the month!

While I still believe Sonos owes its customers a genuine apology for this taking so ridiculously long to deliver, I am happy that I can finally use the product the way I had planned to.

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