The state and the transparency of Sonos regarding Google Assistant is just embarrassing by now.

Sigh.

Google Confirms Integration in Sonos One at CES 2019

Update: Bringing Google Assistant to Sonos

...and literally treat their customers the worst.

My experience has been quite the contrary. Extremely helpful, approachable, and resourceful.

Perhaps you're overgeneralizing due to a particular issue? If Google is the actual concern, they've updated as much as they're able. And for what it's worth, especially from a development perspective... Google doesn't just hand over access to their proprietary tech without a LOT of obstacles.

Trust Sonos are hard at work behind the scenes and will keep us abreast of all developments -- good, bad, or indifferent.

Withour agreeing or disagreeing with you, I wonder which comparable system everyone is going to move onto?

Anyway, how could anyone take issue with a company that has just given us a singing table lamp?

Something dozens of other manufacturers, way smaller than Sonos, already managed OVER A YEAR AGO. Sonos charges more for their product, yet is not capable to actually giving us a reliable timeline.

I don't wish to diminish your frustration, but the comparison is apples to oranges. None of the those other speakers products are part of a multiroom audio system, nor are they also capable of Alexa integration. I have not researched all of the speakers on their on the market, but I imagine none of them do much of anything beyond the functionality that Google provides, quite unlike what Sonos is looking to do.

Again, quite understandable to be frustrated and disappointed with the delays.

@spydrwebb. I wouldn't be at all surprised if you are right about Google protecting their own multiroom offering. Not so sure about Sonos keeping us abreast of developments though!

Anyway, how could anyone take issue with a company that has just given us a singing table lamp?

lol, If only it were a candle holder and clock and it would be just like you were living in "Beast Castle".

@spydrwebb. I wouldn't be at all surprised if you are right about Google protecting their own multiroom offering. Not so sure about Sonos keeping us abreast of developments though!

Understandable, but I feel they're telling us all they can at this time. Surely they are overly anxious to be done with this topic, no? 🆒

It is just embarrassing that a company of the size of Sonos is incapable of delivering a damn voice assistant integration. Something dozens of other manufacturers, way smaller than Sonos, already managed OVER A YEAR AGO. Sonos charges more for their product, yet is not capable to actually giving us a reliable timeline. They are not giving us updates since November (and that demo in January) and literally treat their customers the worst. By the time they roll out Google Assistant I hope most people have moved on from this incapable brand. At least their share price reflects their commitment.

What is meant by the bolded? Sonos charges about the going rate for multi-room streamers. A little bit more than HEOS, about the same as Bose, and a lot less than Bluesound.

And exactly what "capable" brand is doing Google Assistant support at this time? Some of the competitors aren't even doing Alexa yet, never mind Google. And Bose dropped support for its entire SoundTouch lineup and brought out a completely incompatible Alexa version. Talk about "literally treat their customers the worst".

@totom, I 100% agree with you, but my frustration is slightly different.

Apart from the ambiguous post Sonos sent last year, they have posted no updates whatsoever.
I have worked on IT projects that have taken longer than expected, but the worst thing you can do is not communicate anything. Sonos should be offering a refund program for marketing a feature that has not come into fruition within 12 months of releasing the product stating that feature was coming.

To not post anything is unacceptable. I have followed up their social media team a couple of times and the response I get is "we're working on it". Basically the equivalent of dialing into a call centre being on hold indefinitely hearing "ÿour call is important to us, please hold".

My Sonos is nothing more than a paperweight right now and my google home mini does significantly more at less than 20% of the the cost of a sonos one.

Sonos should be offering a refund program for marketing a feature that has not come into fruition within 12 months of releasing the product stating that feature was coming.

Not only would this cost the company a ton of money, but it would lower the stock value, and would not result in any additional sales. If a customer is so annoyed that they want a refund, they aren't going to be buying new Sonos products in the future. And potential customers aren't going to suddenly think Sonos is great and go buy some Sonos after such a program. It can work in some scenarios for companies, but not this case.


My Sonos is nothing more than a paperweight right now and my google home mini does significantly more at less than 20% of the the cost of a sonos one.

Why didn't you wait to buy a speaker till it actually had the features you wanted? I can understand picking Sonos over other options, if future features was a bonus, but if the product is nothing but a paperweight to you without google integration, I don't see the point of your early purchase. Was it a case where you thought you'd like the product without google integration, but realized after purchase that it wasn't going to be as useful as you thought?

To be clear, I get frustration in the delays, and a desire for more information. I'm not question that at all. I don't quite feel it myself since I don't use Google as much as I use Alexa (for now). I have no doubt that the delay is hurting Sonos sales (missed Christmas season) and management cannot be happy about it.