Retired Sonos Staff

Resolved

(Resolved) Partial Outage - Google Assistant

Forum|Forum|7 years ago
August 20, 2019
33 replies
4328 views

Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.

We are currently investigating the issue and we will have it fixed as soon as possible.

We will update this thread once the outage is resolved. Many thanks for your patience and understanding!

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chamberndc

Lyricist II

Hi Smilja,
I tried all of that. Reset router, SONOS, disconnected the SONOS One from the system and reconnected. Removed the connection to Google Assistant and reconnected/reauthorised, removed the connection to Google Play Music and reconnected.

Smilja

Hi Smilja,
I tried all of that. Reset router, SONOS, disconnected the SONOS One from the system and reconnected. Removed the connection to Google Assistant and reconnected/reauthorised, removed the connection to Google Play Music and reconnected.

Submit a diagnostic then and reply here with the confirmation number so a technician can take a look.

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

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chamberndc

Lyricist II

Done. Report number is 865873882. Thanks.

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niekoo61

Lyricist I

I still get the answer "I can't do that here, but you can ask me to play this on one of your other devices" so apparently this problem doesn't resolve itself.
Everything has since been reset, restarted and installed, nothing helps.
Someone an idea / suggestion?

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nil23

Lyricist III

I'm in Australia and still seem to be having this issue. I have a SONOS One and Google Play Music. I can play music via the SONOS app and Google Assistant is working for the weather etc, so everything seems correct. However, I cannot use Google Assistant to request music. I get a variety of responses such as "Sorry, I can't help with that", "Sorry I don't know how to help with that yet, but am always learning", "Sorry, I'm not sure how to help". I assume the problem is as described above but is not yet fully resolved.

Same here. Very, very annoying. Any ideas?

Ryan S

Retired Sonos Staff

Hi folks, the Google Assistant outage should be fully resolved. So if you are still having trouble, it's probably best to give us a call on the support lines and troubleshoot live with a technician. That way if there's a new outage developing we can get the needed details to investigate, or we can find what's happening on your system to help fix it. If the support lines are closed in your location, you can always message our team live 24/7 over Facebook or Twitter. Our contact details can be found here.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

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chamberndc

Lyricist II

This is not resolved for me. The only change in the last 12 hours is google assistant is saying it “apologies” for nor being able to play music rather than saying “sorry”.

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caleb.k

Lyricist I

Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.
We are currently investigating the issue and we will have it fixed as soon as possible.

We will update this thread once the outage is resolved. Many thanks for your patience and understanding!Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.
We are currently investigating the issue and we will have it fixed as soon as possible.

We will update this thread once the outage is resolved. Many thanks for your patience and understanding!

Hi folks, the Google Assistant outage should be fully resolved. So if you are still having trouble, it's probably best to give us a call on the support lines and troubleshoot live with a technician. That way if there's a new outage developing we can get the needed details to investigate, or we can find what's happening on your system to help fix it. If the support lines are closed in your location, you can always message our team live 24/7 over Facebook or Twitter. Our contact details can be found here.

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caleb.k

Lyricist I

There os nothing resolved here. We (many comments, threads etc) have been unable to play Spotify through google assistant since it’s release. When will this issue be fixed - will it be fixed ever?

Airgetlam

Since the board staff tends not to answer posts on weekends, may I suggest that you contact Sonos Support to discuss it, and find a resolution to the issue you're experiencing?

Both the Twitter and Facebook support folks are available 24/7.

Bruce

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