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Edward R
Edward R
Retired Sonos Staff
August 20, 2019
Resolved

(Resolved) Partial Outage - Google Assistant

  • August 20, 2019
  • 33 replies
  • 4328 views
(Resolved) Partial Outage - Google Assistant
Google Assistant is experiencing temporary issues today, the 20th of August '19. You may find that you are unable to initiate music playback. Upon trying, you will receive the following voice notification: ”I can’t do that here, but you can ask me to play it on one of your other devices”. You can view the status of any ongoing outages via our Status page.

We are currently investigating the issue and we will have it fixed as soon as possible.

We will update this thread once the outage is resolved. Many thanks for your patience and understanding!
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      33 replies

      levgocci
      Lyricist III
      August 20, 2019
      If only I was smart enough to check this. Just re installed the whole house 😃. Any progress? Thx for the update and hard work!
        G S
        Lyricist I
        August 20, 2019
        has there been any update?
          Jeff S
          Jeff S
          Retired Sonos Staff
          August 20, 2019
          Hi folks,

          We're receiving word that the outage should be over. Please test things out again. If you're still having troubles, run through our troubleshooting guide, then give us a call if any issues persist.
          Help others find useful content by clicking the like button and selecting the best answer to your question.
            Feng
            Lyricist I
            August 21, 2019
            Yup same here, noticed this yesterday!

            i have to say this whole GA and Spotify integration has been so unreliable I’m actually thinking about switch to YouTube music.

            Or is this the conspiracy google push you to their own service?
            Edward R
            Edward RAuthor
            Retired Sonos Staff
            August 21, 2019
            Hello, all. Many thanks for your patience in this matter. As Jeff confirmed last night (it was night time for me, anyway), the outage has now been resolved and service should have resumed as normal. If you do find that you are still having issues, do not hesitate to let us know. Many thanks.
            Try searching our articles for help with your question: https://www.sonos.com/en/support
            superserup
            Lyricist II
            August 21, 2019
            It works fine again where I am here in Denmark at least - thanks. @Feng I do not share your experience. I have the whole house covered in Google Home minis and SONOS Ones and it hardly ever fails on my when I use GA to fetch music from Spotify. Sometimes 'she' thinks about my requests for up to 5 secs, but rarely fails to fetch the right track or playlist. Have you set up the GA Voice Match? - It did alot for me.
            Oley
            Lyricist I
            August 21, 2019
            August 20 8 am Still not working in Ontario Canada .. getting message ”I can’t do that here, but you can ask me to play it on one of your other devices”... Seems to be very unreliable system, has been acting funny for over a month now
            Smilja
            Smilja
            August 21, 2019
            August 20 8 am Still not working in Ontario Canada .. getting message ”I can’t do that here, but you can ask me to play it on one of your other devices”... Seems to be very unreliable system, has been acting funny for over a month now

            Restarting your router followed by all Sonos components may help.
            »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
            chamberndc
            Lyricist II
            August 22, 2019
            I'm in Australia and still seem to be having this issue. I have a SONOS One and Google Play Music. I can play music via the SONOS app and Google Assistant is working for the weather etc, so everything seems correct. However, I cannot use Google Assistant to request music. I get a variety of responses such as "Sorry, I can't help with that", "Sorry I don't know how to help with that yet, but am always learning", "Sorry, I'm not sure how to help". I assume the problem is as described above but is not yet fully resolved.
            Smilja
            Smilja
            August 22, 2019
            I'm in Australia and still seem to be having this issue. I have a SONOS One and Google Play Music. I can play music via the SONOS app and Google Assistant is working for the weather etc, so everything seems correct. However, I cannot use Google Assistant to request music. I get a variety of responses such as "Sorry, I can't help with that", "Sorry I don't know how to help with that yet, but am always learning", "Sorry, I'm not sure how to help". I assume the problem is as described above but is not yet fully resolved.

            Restarting your router followed by the ONE didn't help? Remove Google Assistant from the room settings in the Sonos app and go through the authorization process again.
            »And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)
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