Contributor I

Problems with Google Assistant on Sonos One

Forum|Forum|7 years ago
July 28, 2019
25 replies
5501 views

Hello,

I've owned a pair of Sonos One for about 2-3 months now and they are amazing. Especially since Google Assistant launched for Sonos speaker in the Netherlands last month. The first few weeks were very good and I had little complaints. But since 1-2 weeks Google Assistant stop responding to even the most basic questions. Only when I stand next to the speaker that has the voice enabled and I talk really slow she sometimes understands what I mean.

We have our Google Assistant in English, since my girlfriend is Swedish. Even tho there is bilingual support in Google Assistant there is no way to name rooms/devices in Dutch and Swedish. So we choose the middle ground and set everything in our house in English.

I've already tried the following:

Setting it too Dutch. It's now in dutch and it's far from perfect. But she does seem to respond a bit better now. But this is not a solution.
Rebuild my entire home in the Google Home App
Factory Reset both my Sonos One Speakers

I'm getting a bit desperate in finding a solution, since we spend the money on these speakers to use it with voice function and control of our house.

Does anyone have a solution for this? Or even the same experience that there was a sudden change in functionality of the Google Assistant on Sonos One or other products? Especially if there are any Dutch people experiencing the same problem.

Thanks in Advance,
Kevin

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L

levgocci

Lyricist III

Hi Kevin, I'm experiencing exactly the same. Since a few weeks the assistant is completely unreliable. Before the launch in the Netherlands I used a US address in my Sonos and it worked like a charm. It was above expectations to be honest. Since a few weeks and a million attempts to fixing it it's working maybe 1 in 10 commands. It's driving me totally crazy because it was so nice to have the working situation. I saw another thread with the same issue. Also a Dutch user. I factory rebooted everything. Including the Google assistant on my phone. Nothing helps. I hope Sonos can clear things up because I'm out of ideas

G

Gialloblu

Lyricist III

Exactly the same, also dutch and in english and dutch the speaker. Half of the time the speaker doesn't respond to my commands, and when I ask to turn on a scene, which it can, it says: that hasn't been setup yet..
Worked good for a while but now only frustration. And the thing is, my google home mini DOES return the commands correctly that I say, so it's sonos..

W

Wilamu

Lyricist I

Hi Kevin, I have exactly the same problem - is there any solution? I know it is Sonos problem it assist works fine on my phone. Willem

G

Gialloblu

Lyricist III

Example:
https://photos.app.goo.gl/LP715SCUSfXLXbx99

Ken_Griffiths

Example:
https://photos.app.goo.gl/LP715SCUSfXLXbx99

See my reply to your post here... just wondering what the feedback was from Sonos and if you’ve perhaps explored some of the things mentioned?

https://en.community.sonos.com/google-assistant-and-sonos-229109/google-assistant-not-always-responding-and-timer-not-stopping-6827956/index2.html#post16351061

T

Tom2018

Lyricist I

I have the same problem. But i bought the Sonos One just today, so i thought i was bevause of my own faults during the installation. Very strange: the first 10 mimutes no issues with the assistent but now it doesnt answer anymore.

G

Gialloblu

Lyricist III

And it's a sonos problem cause google home mini responds perfectly

S

SonosFanNL

Lyricist II

Hi the same here. I also bought the One recently and are a fan of both Sonos (for years) and Google Assistant (for one year). I also have an LG and Sonos Home mini and both are performing better as the ONE. It is slow, recognise my voice not all the time. Also functionality is not the same as LG: for example the translation mode.

Try in Dutch "Google help me om Engels te spreken". You can then use the Mini of LG as translator from Dutch to English and English to Dutch at the samen session. This does not work on the ONE. Why??

Also if you look at the Voice Match settings, only my LG and Home mini are listed, no ONE. Although I tried reinstalling, train again the Match option etc.

I'm disappointed to be honest and would expect a better product from Sonos, hope they correct soon.

P

Preetorian

Lyricist I

Same problem with my Sonos One's.

It feels like the Google Assistant software on Sonos is many versions behind the one available on Google devices.

You would think that with the massive delay on getting Google Assistant available on Sonos that it would be a perfect integration by now... reality is far from that.

Airgetlam

The Google assistant lives in the cloud, not on the individual devices. The devices just provide a method by which you voice gets transmitted to the cloud processes.

Bruce

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