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Contributor II
November 7, 2019

New Google Assistant SiriusXM integration not supported?

  • November 7, 2019
  • 85 replies
  • 7263 views

Google just released native support for SiriusXM via the Home app.  It is listed as a “radio” service.  I can use voice commands to start and stop stations just fine on the actual google home products (Hub, mini’s etc), however when I attempt to target my Sonos system for playback I am told by Google Assistant that the device is not supported.  For example, I say to my Home Hub “Sonos Kitchen play Phish Radio on SiriusXM”.  Google Assistant recognizes the command as valid with something like “OK playing Phish Radio on SiriusXM on Kitchen” ; immediately followed by “Sorry kitchen is not supported at this time”.  Is this a bug or functionality that is not yet built?  Please note that I am logged into the same SiriusXM account on both my Sonos system and the Google Home system.

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85 replies

Contributor I
June 18, 2020

Still not fixed.  Particularly frustrating because I have two locations and was unable to get Alexa to work in both, even after creating a second account using the new S2 App with the Beam only.  I finally gave up and went with the S1 App at my primary residence with Alexa, and activated Google Voice in the second location only to find out that I couldn’t ask it to play Sirius XM on the Beam.  Annoying to have to open the App to play XM.  Come on Sonos, this can’t be that hard...

Lyricist III
August 5, 2020

Is there any update on this? I just set up a new Sonos One G2 yesterday and had to choose between Alexa or Google Assistant. I was led to believe that SiriusXM would work with Google Assistant, and it almost works. As others have described, when I say, “Hey Google, play [channel] on SiriusXM,” the Sonos replies with “Sure, playing [channel] on SiriusXM,” followed immediately by, “Sorry, it looks like SiriusXM isn’t currently supported on Kitchen.”

At first I thought maybe it was because SiriusXM wasn’t set up in the Sonos app, only in the Google Assistant app.* (At support.sonos.com/s/article/3467, it says, “Make sure that any music services you add in the Google Assistnat app have also been added to your Sonos system in the Sonos app.”) I’m not sure why that’s required, but anyway, I did it, and it still doesn’t work.

I can play SiriusXM stations on my Sonos speaker using the Sonos app. And I can play SiriusXM stations on my Sonos speaker via AirPlay using the SiriusXM app. I can even use the Google Assistant on my iPhone to play SiriusXM stations on my iPhone. But it won’t play them to the Sonos speaker (it gives a similar response about not supported), and I can’t use a voice command on the Sonos to play SiriusXM, which I was really hoping to do.

Do I need to start all over again and try with Alexa instead? I don’t really have the time to keep messing with things that may or maybe not work, and overall if I have to use one of these two companies’ voice assistants, I think I prefer it to be Google’s.

Are others still having this problem?

 

_____

*I didn’t add it in the Sonos app at first because SiriusXM wasn’t offered as an option when I looked at the list of available music services in the Sonos app. SiriusXM Canada was offered, because I’m in Canada. But I subscribe to SiriusXM in the US, not in Canada. When I changed my country to US in my Sonos profile, it then allowed me to add SiriusXM as a music service in the Sonos app. But, like the other people commenting here, the voice integration still doesn’t work.

Lyricist III
August 14, 2020

I am having the same issue

Krishma M
Retired Sonos Staff
August 14, 2020

Hi folks,

SiriusXM using Google Assistant is not yet supported by Sonos. For now, you can ask your Google Assistant to play music from iHeartRadio, TIDAL, and TuneIn Radio if those services are already added to your Sonos system, but they can’t be directly added to your Google Assistant app. Also, Apple Music is not yet currently supported for use with the Google Assistant on Sonos. You can try the current workarounds like Airplay, or maybe try it with Alexa voice service. 

We don't have any news to share today and we'd be happy to share your interest with the team.

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Lyricist III
August 14, 2020

Hi folks,

SiriusXM using Google Assistant is not yet supported by Sonos. ...

We don't have any news to share today and we'd be happy to share your interest with the team.

Is the team even working on it?

Krishma M
Retired Sonos Staff
August 15, 2020

Hi folks,

SiriusXM using Google Assistant is not yet supported by Sonos. ...

We don't have any news to share today and we'd be happy to share your interest with the team.

Is the team even working on it?

Hi, @CHCN! This thread is being shared with the designated team and we’ll do our best here to catch up with all our customer’s interest as you all are our top priority. Thanks for your patience. 

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Bumper
August 15, 2020

Hi folks,

SiriusXM using Google Assistant is not yet supported by Sonos. ...

We don't have any news to share today and we'd be happy to share your interest with the team.

Is the team even working on it?

Hey it’s only been 10 months, need more time to get around to flipping the switch.

 

Contributor I
August 20, 2020

Hi folks,

SiriusXM using Google Assistant is not yet supported by Sonos. ...

We don't have any news to share today and we'd be happy to share your interest with the team.

Is the team even working on it?

Hi, @CHCN! This thread is being shared with the designated team and we’ll do our best here to catch up with all our customer’s interest as you all are our top priority. Thanks for your patience. 

Count me in the long-time-Sonos customer who is unhappy with Sonos and SiriusXM inability to work with Google Home.   SiriusXm works great with Sonos app.   It should be an easy fix.   Let me know when you fix this … or I’m going to have to sell my five Sonos speakers and Sonos soundbar and just put in an old fashioned applifier and wired speakers.

 

Can you at least explain to the group what the problem is?    Why isn’t it currently working?   What’s the hang-up?  

Contributor I
August 31, 2020

Any progress on this problem?

 

Krishma M
Retired Sonos Staff
August 31, 2020

Hi @Tod, thanks for reaching out with the Sonos Community! We greatly appreciate you being a part of the Sonos family. It is our pleasure.

SiriusXM is currently available with Alexa only and please remember, that despite some music services not working with certain voice assistants, a user can start playback in the Sonos app and a user can control that music service's playback via voice with commands like play, pause, mute, skip, next, stop, resume, etc.

As promised, I’ll pass this along with the team and we’ll let you know once it’s available. 

Thanks for your patience and understanding. 

Please let us know if there’s anything else we can help you with. We and the community are always here.

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