Contributor I

Answered

Most Recent Sonos Update has stopped Google Assistant!

Forum|Forum|2 years ago
June 20, 2024
39 replies
5787 views

The latest Sonos App Update has removed my Google Assistant.

I have tried deleting unlinking Sonos Beam and re-adding it. When trying to add Google Assistant to Sonos Beam, Google Assistant looks for Devices. Most times it does not find any device, occasionally it finds the Sonos Beam and then fails to add Google Assistant! Going round in circles! Help please!!

The Sonos App Info is Build 80.03.06-release+20240613.b0fbafe42 (and has the latest update).

I can confirm the Google Assistant has access to my Sonos Account.

I can confirm that the Sonos Firmware is up to date.

I can confirm that both Sonos and Google Assistant are on the same Network and the Network is stable.

The Sonos Beam works with the TV and it works with third party music App and Google Assistant worked perfectly before the major Sonos App update. I have unlinked the Sonos Beam from Google Assistant and re-linked it. Currently get message via G Assitant that says 'No Device Found'; occasionally G Assistant finds the Sonos Beam but then says there is a problem adding GA to the Beam.

On Google Home the Sonos Beam is showing and I can control the volume on the Beam, I can Mute and Unmute, so I know Google Home is talking to the Beam but not loading Google Assistant.

I have just been on to Sonos Support; this is clearly a known problem to Sonos, I have been told…….. “At the moment the feature has not been implemented but will return in a future update.”

“The Sonos team wants to make sure that Google Assistant is implemented without issues.”

Pretty poor really! I have tried the Sonos Assistant and it is useless.

Moderator edit: combined posts

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Best answer by Corry P

Hi @MichaelKil

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having. Although existing Google Assistant configurations already on Sonos speakers will continue to work, at present, the Sonos app is unable to add Google Assistant to a speaker not already running it. This feature will return in due course, but in the meantime, you will not be able to add Google Assistant to your speaker(s).

I will update this thread to let you know when the functionality has been restored.

I hope this helps.

Show previous replies

M

Midens

Contributor I

Didn’t have any luck with your advice. Probably because I’m on iOS. Thanks anyway 🙏

C

Chris_Cologne

Lyricist III

Didn’t have any luck with your advice. Probably because I’m on iOS. Thanks anyway 🙏

Maybe because of Android. But it seems that the whole system needs hours before you can connect a box. My 3rd Sonos One was resting powerd on about one day without connecting it. After one day I tried to add it and it worked! Now all my 3 boxes (2 Ones, 1 Roam) are fully connexted again including Google Assistant.

W

WebMaximus

Avid Contributor I

I still have a Roam which refuses to have Google Assistant added to it whatever I try.

Very annoying!

C

Chris_Cologne

Lyricist III

I still have a Roam which refuses to have Google Assistant added to it whatever I try.

Very annoying!

Remove it from your Sonos App and Google Assistant. Power it off for 1 day. Power it on and wait for some hours befor trying to add it again. If it doesn’t work, let it powerd on and wait about one day and try it again. This worked for me on Android with 2 Ones and 1 Roam.

W

WebMaximus

Avid Contributor I

Will give it a go, thanks buddy!

C

Cogf16

Contributor II

I have a playback, a beam and 2 MOVE Speakers, using Android and GA, mainly for Spotify music and basic info. I started noticing that GA commands changed (volume requests now need a percentage, and after pausing a song, it won't respond to "Play, Resume or anything to restart the song. Also, sometimes when I would say "Pause" GA would say there is currently nothing playing. So not knowing anything about this Current issue, I tried to uninstall and reinstall Sonos to Google home and GA...... Uggh. I spent 4 hrs doing that and it was crazy. At first one MOVE wouldn't power up, then couldn't be recognized, then GA couldn't discover it or "load" Finally it all worked, I have operable MOVE s with GA and Spotify...but it doesn't recognize the command to restart a paused song and the "BEEP" after the "Hey Google" command is gone. Guess I'll wait til it's fixed

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WebMaximus

Avid Contributor I

Where in the app do I go to remove one of my speakers? Can't find it.

106rallye

Remove it from what/where?

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WebMaximus

Avid Contributor I

Remove it from what/where?

From the app. My question was referring to the suggestion made by Chris_Cologne 2 days ago in this thread.

P

Physicsnerd

Lyricist II

Just following up. My GA had gone from bad to unusable, saying there was no music playing when the app clearly showed music playing.

So I removed GA from one speaker and added I back. It fixed GA for all my speakers, including the regressions I previously complained about. It seems I have full GA functionality on all my speakers again.

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