Most Recent Sonos Update has stopped Google Assistant!

With Sonos speakers in almost every room and with one of the reasons for going with a Sonos setup in the first place was the ability to control things at home with Google Assistant, this was not the information I wanted to find...how you guys are aware of the issue but with no ETA when it will be addressed.

So, I can only hope you'll sort it out sooner rather than later or it might be time to switch to a more reliable brand.

So far, things which have been controlled in our home using Google Assistant via our Sonos speakers include the air conditioning unit, the robot vacuum cleaner, switch lights on or off, playing music or ask questions such as what the weather will be like etc etc.

All this has been working just fine for the last couple of years where suddenly, we started having some issues I was hoping to sort by deleting the link to Sonos in Google Assistant followed by adding Google Assistant back to our Sonos speakers.

This was before I found this thread and learning now I won't be able to re-enable Google Assistant to our Sonos speakers within the foreseeable future.

I think it goes without saying, I'm not particularly impressed  by Sonos right now and sadly I understand I'm not the only one.

I hope what I read from your CEO will turn out to be true, how you're currently investing all your time and resources into winning your customers confidence back ASAP.

Oh, one more thing I wanted to ask after reading this - why on earth do you still have the functionality in your app to add Google Assistant to your speakers enabled when you know it won't work?

If I would have known this is an already known issue and how it's currently not possible to add Google Assistant to your speakers, that would have saved me from hours of headache trying to accomplish something which isn't possible.

I’m a bit (!) surprised that I couldn’t find ANY official information about this matter. I was trying to put GA back on my factory reset speaker for hours before I after some more hours ended up in this tread. You can’t read anywhere about this. At least I couldn't find any relevant info.  

What I’m trying to do right now is to inform other users on Reddit and other social media channels that this function is broken just to make them aware. The problem is that you probably wouldn’t search for this kind of info until it’s to late.

Im very active at most social media channels to keep me informed of what’s going on after the realese. That helped me a lot and I’m also trying to help others if I can, but this was a really cold shower for me as well. I’m also having the GA to help me run a lot of stuff. 
 

I’ve got the same issue with Alexa - working fine for years, then it stopped and I can’t re-add it.  This is so disconcerting and unsettling.  To add insult to injury, it seems like all of Sonos folks from the CEO on down have developed a “party line” of non-answers to peoples’ legitimate concerns about functionality THEY broke.  I’ve spent hundreds of dollars on my Sonos system, and when I told my wife I’m thinking about dumping it, she couldn’t believe it; but, I haven’t seen an ounce of commitment (on Sonos’ part) to fixing all of the stuff they broke.  I tried the Sonos voice assistant for one day, it’s a giant piece of crap.  So, is their strategy to lock customers into an inferior solution in a space they have no business competing in? This company won’t be in business in 2 years.

An ounce of commitment? 

I’m unsure of how to weigh the (admittedly late) response from the CEO, the schedule of proposed ‘fixes’ in that response, or the current list of releases made already. 

I also think that they should disable the functionality and inform users that it’s not working (at the moment). Feel sorry when I read posts that they have tried, sometimes many hours to put it back, without success. I’ll hope some more official info soon will presented by Sonos. 

Funny thing is I have been able to add GA back to the speakers but it's been a hit and miss adventure where I have no clue what made it work eventually. Also very odd when Sonos confirms it's not possible at this time.

This is only partly true though because I still have 2 Roam speakers where I have the same issue. The speakers where I've now managed to add GA back include one Arc and 2 Sonos One speakers.

I read a post on Facebook that someone with an arc  succeeded to put it back after a factory reset. I haven’t have a clue how he did it. Neither did he. So strange. Anyway, the problem is the overall lack of information. No one seems to know about things like this. Is it worth trying to get it working or not? What did you do that I didn’t? I guess we never know…

I can understand that Sonos is overwhelmed by questions and discussions like this and that’s not their no 1 to fix, and I’ll by that absolutely. The only thing is that it would be so much easier if they could inform us, even if they don’t have that much to say. Just a simple yes or no would be helpful at this time I think. But now all of us have to guess. Guessing leads only to speculations and roumors, and THATS not a good thing. At all. Come on Sonos, just tell us, what’s going on? My own speculation is that this is a security issue that they must solve together with Google and if thats true, I think that Google Assistent will be permanently removed on current speakers. Not only at the new Eras. 
I hope I’m wrong.

I managed it after a long time of trying! App version 80.06.04.

1. first remove all connections to Google Home & Assistant

2. disconnect all boxes from the power supply for at least 10 hours

3. reconnect boxes after 10 hours, switch on and set up again

4. google assistant can then be set up on the first box for me!

5. for further boxes, disconnect them from the power again and carry out steps 3&4.

This is how it worked for me today!

I’ll guess you’re on Android then? For iOS the current version is 80.06.03. I’ll try your guide, what’s there to loose. Will get back and tell how it worked out :)

Yes Android