Contributor I

Answered

Most Recent Sonos Update has stopped Google Assistant!

Forum|Forum|2 years ago
June 20, 2024
39 replies
5787 views

The latest Sonos App Update has removed my Google Assistant.

I have tried deleting unlinking Sonos Beam and re-adding it. When trying to add Google Assistant to Sonos Beam, Google Assistant looks for Devices. Most times it does not find any device, occasionally it finds the Sonos Beam and then fails to add Google Assistant! Going round in circles! Help please!!

The Sonos App Info is Build 80.03.06-release+20240613.b0fbafe42 (and has the latest update).

I can confirm the Google Assistant has access to my Sonos Account.

I can confirm that the Sonos Firmware is up to date.

I can confirm that both Sonos and Google Assistant are on the same Network and the Network is stable.

The Sonos Beam works with the TV and it works with third party music App and Google Assistant worked perfectly before the major Sonos App update. I have unlinked the Sonos Beam from Google Assistant and re-linked it. Currently get message via G Assitant that says 'No Device Found'; occasionally G Assistant finds the Sonos Beam but then says there is a problem adding GA to the Beam.

On Google Home the Sonos Beam is showing and I can control the volume on the Beam, I can Mute and Unmute, so I know Google Home is talking to the Beam but not loading Google Assistant.

I have just been on to Sonos Support; this is clearly a known problem to Sonos, I have been told…….. “At the moment the feature has not been implemented but will return in a future update.”

“The Sonos team wants to make sure that Google Assistant is implemented without issues.”

Pretty poor really! I have tried the Sonos Assistant and it is useless.

Moderator edit: combined posts

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Best answer by Corry P

Hi @MichaelKil

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having. Although existing Google Assistant configurations already on Sonos speakers will continue to work, at present, the Sonos app is unable to add Google Assistant to a speaker not already running it. This feature will return in due course, but in the meantime, you will not be able to add Google Assistant to your speaker(s).

I will update this thread to let you know when the functionality has been restored.

I hope this helps.

O

out to lunch

Contributor I

Right - same experience here.

Support will confirm Add Google Assistant is broken if you call them.

But I can’t find anything official from Sonos online documenting this as a known issue.

U

user98281

Trending Lyricist I

Got same issue

We need to get this solved right now!!!!

Corry PAnswer

Sonos Staff

Hi @MichaelKil

Welcome to the Sonos Community!

Sorry to hear of the issues you’ve been having. Although existing Google Assistant configurations already on Sonos speakers will continue to work, at present, the Sonos app is unable to add Google Assistant to a speaker not already running it. This feature will return in due course, but in the meantime, you will not be able to add Google Assistant to your speaker(s).

I will update this thread to let you know when the functionality has been restored.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

P

Physicsnerd

Lyricist II

“This feature will return in due course”

Here’s the thing: Sonos has zero incentive to put development dollars and time into supporting the Google assistant API. They’re betting on their own assistant. I’m sure it’s better at managing the music part of a user’s Sonos ecosystem, but many of us have come to rely on our speakers as smart speakers, adding to lists, reading recipes when our hands are dirty cooking, answering our kid’s questions about the world, and many other things not related to music. So they’ve stopped putting effort into Google Assistant. The new speakers don’t even support it, so why would they fix the API integrations they broke with the “new app experience”? They won’t. And Google assistant on Sonos speakers sucks now. If you had it before the app update, it’s now broken. If you want to add it after the app update, you can’t. So we’re left with two choices if we want smart speakers: buy Google home or some other smart speaker, or wait and hope Sonos does the right thing—the thing they advertised and sold us on when we bought our speakers and that worked fine before the amazing app update.

Corry P

Sonos Staff

Hi @Physicsnerd

It looks like you just found our incentive:

the thing they advertised and sold us on when we bought our speakers

If we sold a speaker as Google Assistant capable, then Google Assistant capable it will remain.

As for Google Assistant being missing from our newer products, that is because it changed:

Google has changed the technical requirements for Google Assistant on third-party devices. We’re evaluating these requirements, but it’s a heavy engineering lift and we’ll continue to prioritize work that builds on our vision of voice assistants all working concurrently.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

P

Physicsnerd

Lyricist II

That’s great to hear, thank you. Looking forward to it.

M

Midens

Contributor I

Can somebody tell me if the problem with adding Google Assistent still exists?

Im not being able to add Google Assistant to a new Sonos One and a Roam in my system. It cannot find any of those products when the system searching for them. Just like it’s described in this tread.

Im on iPhone with iOS 17.5 and Sonos 80.05.04 and I’m located in Sweden.

Its really hard to find relevant information about this.

M

mcbridea

Lyricist I

his issue killed all of my S2 ability to use “Hey Google”. LAME!!!

Corry P

Sonos Staff

Hi @Midens

Welcome to the Sonos Community!

There is still an issue with adding Google Assistant to compatible Sonos devices with the new Sonos app, yes.

This thread has been tagged with the issue tracker and I will update this thread when the issue is known to be resolved. There is no estimate for when this might be.

Google Assistant will continue to work on Sonos speakers that it is already installed on.

I hope this helps.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

M

Midens

Contributor I

Thanks for your answer. Now I know for sure that the failure Google gives me when trying to install isn’t a WiFi problem.

I want also thank the Sonos team to answer all of our concerns here in the community. I for sure know that the situation is not easy for you at the moment I also know that you’re working so hard to help all of us with smaller or bigger issues.

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