Contributor I

Answered

I can't reach the internet right now check your modem and router connections and try again

Forum|Forum|5 years ago
September 22, 2021
29 replies
3421 views

What the title says. when i say ok google this is the response. I can't reach the internet right now check your modem and router connections and try again. I have had no issues with my system or google assistant for maybe a year. All of the speakers will play music through the app but none work with google.

I have a my system connected wireless to a central netgear nighthawk 6700 on a 2.4ghz band both running on channel 1. no repeaters, no switches no mesh. I have 5 speakers with google assitant and none of them will connect.

so far i have:

updated the router and sonos app

rebooted the router, modem and speakers

changed my wireless channel to 1 on the router and sonos app

updated the router to allow guests to see each other and access my local network

updated my network in the sonos app

removed google assistant from a sonos One and tried re adding it. Google assistant then could not even find the device to add it. It did try to add to a different device that should have already had it, the assistant then froze. then just get an alert in the sonos app that says there was a problem adding google assistant.

Google Assistant

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by James L.

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

Show previous replies

James L.Answer

Retired Community Staff

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

G

Glenns_and_Roses

Collaborator II

Thanks for the update James. Though during the Google Assistant issues yesterday every time I checked the Sonos Status page, it always showed Google Voice Assistant as green/operational. And all the messaging I saw about problems was about Amazon Alexa. Would have been nice to see Google Assistant issues accurately reported so that the community wasn't left banging their heads and looking for “personal” problems.

S

sbalun

Lyricist II

Thanks for the update James. Though during the Google Assistant issues yesterday every time I checked the Sonos Status page, it always showed Google Voice Assistant as green/operational. And all the messaging I saw about problems was about Amazon Alexa. Would have been nice to see Google Assistant issues accurately reported so that the community wasn't left banging their heads and looking for “personal” problems.

Exactly! Thank you, Glenns. Had Sonos’ service status page actually displayed the correct status of “service is down” for google assistant we could have avoided this entire thread.

M

mcrpanda

Contributor I

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

but it says “Google Voice Assistant” is operational, which is not at the moment.

James L.

Retired Community Staff

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

but it says “Google Voice Assistant” is operational, which is not at the moment.

The outage mentioned here is resolved, so any issues you’re experiencing with Google Assistant today are not related. I suggest getting in touch with our customer care team who can look into this with you.

Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

M

mcrpanda

Contributor I

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

but it says “Google Voice Assistant” is operational, which is not at the moment.

The outage mentioned here is resolved, so any issues you’re experiencing with Google Assistant today are not related. I suggest getting in touch with our customer care team who can look into this with you.

ok, I wil try. In sonos app, "service & Voice". it says "Network Problem Detected", check your internet connection and try again. I am not be able to see the google assistant.

B

Bobinnl

Contributor I

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

but it says “Google Voice Assistant” is operational, which is not at the moment.

Yes. Here in Eindhoven Sonos can't reach Google. I reset the modem, and reinstalled the network for Sonos. Still the same issue.(The internet and my WIFI are working. Indeed the status window says Google assistant is operational.

Regards, Robert

Bob in the Netherlands

T

TMacca

Lyricist I

Getting the same issue as above but only started today. This doesn't look to be resolved as stated. Obviously tried all the same troubleshooting steps as above too.

Following.

M

mcrpanda

Contributor I

Hey folks,

Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

but it says “Google Voice Assistant” is operational, which is not at the moment.

Yes. Here in Eindhoven Sonos can't reach Google. I reset the modem, and reinstalled the network for Sonos. Still the same issue.(The internet and my WIFI are working. Indeed the status window says Google assistant is operational.

Regards, Robert

Did you have the same issue?

1. In sonos app, "service & Voice". it says "Network Problem Detected", check your internet connection and try again. I am not be able to see the google assistant.
2. I cannot check update for the Sonos product too.
3.I cannot browse Spotify playlist via Sonos APP.

M

mcrpanda

Contributor I

Getting the same issue as above but only started today. This doesn't look to be resolved as stated. Obviously tried all the same troubleshooting steps as above too.

Following.

Did you have same issue?

1. In sonos app, "service & Voice". it says "Network Problem Detected", check your internet connection and try again. I am not be able to see the google assistant.
2. I cannot check update for the Sonos product too.
3.I cannot browse Spotify playlist via Sonos APP.

Show more replies

Sign up

Login to the community