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jjfhiowa
Contributor I
September 22, 2021
Answered

I can't reach the internet right now check your modem and router connections and try again

  • September 22, 2021
  • 29 replies
  • 3421 views

What the title says. when i say ok google this is the response. I can't reach the internet right now check your modem and router connections and try again. I have had no issues with my system or google assistant for maybe a year. All of the speakers will play music through the app but none work with google.

I have a my system connected wireless to a central netgear nighthawk 6700 on a 2.4ghz band both running on channel 1. no repeaters, no switches no mesh. I have 5 speakers with google assitant and none of them will connect.

so far i have:

updated the router and sonos app

rebooted the router, modem and speakers

changed my wireless channel to 1 on the router and sonos app

updated the router to allow guests to see each other and access my local network

updated my network in the sonos app

removed google assistant from a sonos One and tried re adding it. Google assistant then could not even find the device to add it. It did try to add to a different device that should have already had it, the assistant then froze. then just get an alert in the sonos app that says there was a problem adding google assistant.

 

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    Best answer by James L.

    Hey folks, 

     

    Just to close the loop here. There were some issues with some of our cloud services yesterday which caused some service interruptions with voice services and some 3rd party integrations.

    Please be aware that the issues haven’t been completely resolved yet as, at the time of writing, the outage is still ongoing, though you should be able to use Alexa and Google Assistant today.

    Please keep an eye on our status page for up-to-date information as any updates to the situation will be posted there.

    29 replies

    madadam
    Lyricist I
    September 22, 2021

    Having the same issue with all Sonos devices for the entire day today.  I do see that the Alexa service is listed as down on Sonos status page, so possibly the Google service is equally broken and they just haven’t updated the status page.  This is an extremely long resolution time.

    jjfhiowaAuthor
    Contributor I
    September 22, 2021

    Having the same issue with all Sonos devices for the entire day today.  I do see that the Alexa service is listed as down on Sonos status page, so possibly the Google service is equally broken and they just haven’t updated the status page.  This is an extremely long resolution time.


    Well that might explain why google assistant stopped working in my car at roughly the same time.

    Kyle Pinsky
    September 22, 2021

    Same thing happening for me. Started when I updated to newer version of the app today. Google assistant seems to be working fine on other google devices so not sure what has it no working on either my Arc or One

    Glenns_and_Roses
    Collaborator II
    September 22, 2021

    Ditto.  GA works fine on Google devices, but “I can’t reach the Internet right now...” across the board on all Sonos devices (where GA is installed).   What a pain in the a$$.  This is exactly why I keep a single Google Home mini in the kitchen.   Started happening after I upgraded yesterday.  

    sbalun
    Lyricist II
    September 22, 2021

    Well I’m glad others are having issues too!  I don’t think this is iOS related as I’ve been running the iOS beta for quite sometime.  I did however upgrade to the release version yesterday.  Coincidence that google assistant stopped working today...perhaps.

    Prior to today everything was a-ok.  I can configure Sonos fine w/ Alexa today, it’s only google assistant giving problems now.

    becerrajoe
    Contributor I
    September 22, 2021

    Wow, I should have checked here first! I was having the same exact problem and decided to change over to Alexa which also did not work. 

    lvautier71
    Lyricist I
    September 22, 2021

    I am having the same problem. I was going crazy trying to figure it out.  Glad it isn’t just me.  

    Glenns_and_Roses
    Collaborator II
    September 22, 2021

    Minor update to my comments above.  GA works fine on my Sonos Beam.  But does “I can’t reach the internet right now” on all my Sonos Ones.

    madadam
    Lyricist I
    September 22, 2021

    This just started working everywhere again! 

      sbalun
      Lyricist II
      September 23, 2021

      I can confirm google assistant is working again.  I just finished successfully configuring it.  My hypothesis from yesterday is either google and or sonos was having issues with their API.  Alas, we’ll probably never know.  

       

      Have a great day folks.

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