Contributor I

how do i stop google assistant using tunein

Forum|Forum|4 years ago
April 15, 2022
54 replies
6551 views

I listen to my music through Sonos speakers and use Google assistant on hubs to voice control these.

Up until this week BBC radio was available on TuneIn the radio app which Sonos used to radio stations. This now doesn't work which is fine as it advised I linked BBC sounds . I can listen to the BBC through the Sonos app all good. Problem is if I ask assistant to play BBC radio 1 on sonos the reply is " playing BBC radio 1 from tune in " this results in silence . I've deleted TuneIn from Sonos and it's still doing it. Even if I use the command "play BBC radio 1 from BBC" it either doesn't understand or just gives the same playing from TuneIn reply. It also does it for all stations like radio X or heart . What command can I use or change stop assistant using TuneIn ?

Thanks sarah

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tdjohn

Contributor I

Considering how much BBC are currently pushing this functionality on R2 it really would be nice if it worked on Google assistant. I really don’t think this is a Sonos thing, we have the same thing on various Google/Nest hubs. If asking to play BBC Radio 2 or any other permutation (including from BBC Sounds) we just get BBC Wales 2 from TuenIn. Can’t see anywhere to a) tell it to use BBC Sounds or, b) tell it not to use TuneIn.

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drmpphillips

Lyricist III

Latest situation (8 months ago) is here. I’ve just asked @chriskimber for an update via Twitter because it’s still not fixed. Asking Google Assistant to play BBC Radio 2 on Sonos still starts playing BBC Cymru 2.

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chriskimber

Trending Lyricist I

Latest situation (8 months ago) is here. I’ve just asked @chriskimber for an update via Twitter because it’s still not fixed. Asking Google Assistant to play BBC Radio 2 on Sonos still starts playing BBC Cymru 2.

Hello,

sorry not to have better news on this issue. We would like to enable Google Assistant to work with BBC Sounds on Sonos, but unfortunately we are not able to (it requires Sonos to do work which is not forthcoming). The Cymru2 stream playing is actually an anomaly itself. We will continue to try to rectify but its not within our control.

BBC Sounds

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drmpphillips

Lyricist III

Latest situation (8 months ago) is here. I’ve just asked @chriskimber for an update via Twitter because it’s still not fixed. Asking Google Assistant to play BBC Radio 2 on Sonos still starts playing BBC Cymru 2.

Hello,

sorry not to have better news on this issue. We would like to enable Google Assistant to work with BBC Sounds on Sonos, but unfortunately we are not able to (it requires Sonos to do work which is not forthcoming). The Cymru2 stream playing is actually an anomaly itself. We will continue to try to rectify but its not within our control.

Thanks Chris, this sounds like as a community of UK Sonos users we need to hassle Sonos ourselves to do the work on your/our behalf. Is there any kind of reference (other than your message above) that we can quote to try to link this up with communications that the BBC has been having directly with Sonos?

106rallye

Where does the knowledge “it requires Sonos to do work which is not forthcoming”, come from - when Sonos denies this and even on Google speakers it does not work.

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chriskimber

Trending Lyricist I

Where does the knowledge “it requires Sonos to do work which is not forthcoming”, come from - when Sonos denies this and even on Google speakers it does not work.

I’m a product manager on BBC Sounds and worked on the Sonos integration, that’s where this info comes from. We have spoken with both google and Sonos about the issue.

BBC Sounds

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tdjohn

Contributor I

Where does the knowledge “it requires Sonos to do work which is not forthcoming”, come from - when Sonos denies this and even on Google speakers it does not work.

I’m a product manager on BBC Sounds and worked on the Sonos integration, that’s where this info comes from. We have spoken with both google and Sonos about the issue.

it may be worth reaching out to google too then as it does not work on the Google/Nest hubs either. We get exactly the same problem with them along with Google assistant as the voice service on the Sonos

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MarkRocketman

Lyricist III

I am trying to set up Google assistant on my iPhone and Sonos app. Google assistant tells me it will use otheraccounts preferences on shared devices but still picks up TunIn or plays Cymru2. I have no devices with TuneIn so it really feels like this is coming ftom Google as Sonos is now working very well with BBC Sounds all be it I have to use the touch stream.

I hope the fix comes soon but I can imagin it is not a priority ????

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chriskimber

Trending Lyricist I

Where does the knowledge “it requires Sonos to do work which is not forthcoming”, come from - when Sonos denies this and even on Google speakers it does not work.

I’m a product manager on BBC Sounds and worked on the Sonos integration, that’s where this info comes from. We have spoken with both google and Sonos about the issue.

it may be worth reaching out to google too then as it does not work on the Google/Nest hubs either. We get exactly the same problem with them along with Google assistant as the voice service on the Sonos

We did. As I said in my first reply!

BBC Sounds

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LozV

Lyricist I

Ha! Thought I was going mad this morning. My daughter asked if I wanted to buy her Sonos speakers as it was so easy playing radio 6 by just asking her Google speaker. I thought surely you could link Sonos to assistant then ask in the usual fashion....tried myself and up comes BBC radio cymru....why? Is it the first radio 2 in the list of UK BBC 2's. Bloody hell, pia

Anybody sent a message to Patrick Spence himself (Sonos CEO)?

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