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Chease
Contributor II
August 4, 2020

Google voice - sorry i can’t find what you asked for.

  • August 4, 2020
  • 70 replies
  • 4294 views

I have a few recurring issues with google voice and my Sonos ones. Either when I ask to play a radio station the response is OK playing xxx radio station. Sorry I can’t find what you asked for. 
 

Or sometimes when I ask to play artist name I get Sorry I can’t do that here but you can ask me to play it on one of your other devices. 
 

And sometimes this commands work… wondering if Alexa might be more helpful?

 

We use Google WiFi and have a WiFi point in the neighbouring room to one of the Sonos ones and I wondered if this might cause something funky to happen as I don’t think this was a problem until I upgraded the WiFi points and now have one which is voice enabled. Can anyone help? Please!

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    70 replies

    Show previous replies
    mtaba
    Lyricist I
    December 21, 2021

    Looks like many people have the very same issue. Is Sonos working on a solution or is there a workaround? I’m facing the same problem using Deezer Premium. Thanks in advance! 

    Daverb
    Lyricist I
    September 7, 2022

    So I’m here because I have the same issue. Google assistant will happily play YouTube music on my Sonos, but asking it to play radio fails with this message.

    I’ve only just replaced Alexa with Google. Alexa managed fine. 

    2 years on and still no resolution?

     

    Cassy0110
    Lyricist III
    September 13, 2022

    Try to find assistant settings and reconfigure

    DaveCrump
    Lyricist III
    October 17, 2022

    Any solution to this ridiculous problem?

    I used to be able to ask Google to play a particular TuneIn radio station on one of my 12 or so Sonos products, and it worked.

    Now, my favorite radio station I get the dreaded “sorry i can’t find what you asked for”.

    The stupidity of it is that it works with other TuneIn radio stations, but as of the last week it doesn’t work with the station I spend 90% of my time listening to…..

    I’ve disconnected from Google Assistant and reconnected, and it made no difference.

    I’ll have to lodge a ticket I suppose…..

    DaveCrump
    Lyricist III
    October 17, 2022

    Sent diagnostics:  1220920682

    Chance of a useful response?   Let’s see if Sonos support can exceed my (pretty modest) expectations….

    Airgetlam
    Airgetlam
    October 17, 2022

    Sonos support doesn’t monitor these forums, only Sonos Forum moderators. In order to contact the support folks, you need to call Sonos Support directly to discuss it.

    Bruce
    DaveCrump
    Lyricist III
    October 18, 2022

    OK thanks.  What a pain…..

    whatanadventure
    Lyricist I
    October 20, 2022

    I tried everything with Google assistant and the Sonos apps, resetting and reinstalling, reauthorizing and relinking, etc. FINALLY was able to fix this by downloading the Google Home app and adding Sonos as a device on there, I guess that was the only way. So for anyone who hasn’t tried through Google Home -- that might be your ticket.

    kenmazoki
    Lyricist I
    May 9, 2024

    It May 2024 and I also had this issue. What I did to make it work was:

    1. Add remove Google Assistant and Youtube Music, didn’t work.
    2. Add remove the Sonos app, didn’t work.
    3. Reset Sonos Roam multiple times, didn’t work.
    4. Added Sonos manually on Google Home, didn’t work.
    5. Reset Sonos Roam again and added everything back in Sonos app, worked.

    I believe you just have to keep on trying until it works.

    samclembeau
    Lyricist I
    July 2, 2024

    I have had Google assist for many years and was very pleased, but in the last 6 months or so it has been acting up. it tells me that they cannot find the info I am looking for or goes blank after asking it to play some music. plays a different artist than I ask for...etc. 

    It changed on its own to a female voice vs the male voice that I had . Just in general has quirks it never had before. 

    I have unplugged it many times to reset, re did the app, reset the internet.

    nothing works for more than a few days and we start with them saying I cannot find that information, then after trying to ask it in 3 or 4 different ways, she comes back and says “do you want to know...” just what I asked at the beginning.  these are simple  questions like who was president of the United States in 1965.. easily looked up answers. resetting voice doesn’t seem to help. 

    what changed???

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