Google voice - sorry i can’t find what you asked for.

Hi @Josuetas, thanks for the update and for sending a diagnostic report of your Sonos system. As I check the information. The Google Voice Assistant is added successfully without any issue that can be detected on your system. Have you also tried to remove and readd the Youtube Music account on the Sonos App and check if it will be the same? Also, try on another device controller where you can have the Sonos App and observe if it’s the same behaviour.

Let me know your thoughts with the advice above.

The Sonos community is always here to help.

Hi @Simon B I’m having the same issue. I’m very technical (former Googler, actually) and happy to help troubleshoot, as this is fairly frustrating.

Context

• I live in Australia and bought my Sonos gear in May 2019
• I have a Sonos Beam set up with the Google Assistant and Youtube Music on a subscription
• The Beam is set up as a Sonos home theatre system with a Sub and pair of Play:1s
• The system is part of a speaker group in my house named “All Speakers”
• The issue started… I’m not sure exactly when, but a few weeks or months ago. Before that, I was able to use Google Assistant voice commands to make Sonos play music effectively

The problem

1. I say: “Ok Google, play music” or “play my supermix” to my Sonos Beam
    
2. On the Beam, the Google Assistant says: “Sure, playing music from Youtube Music–Sorry, I can’t find what you asked for.”

Triangulation and workarounds

What works

• Playing music from the Sonos (S2) app
• Asking for anything more specific than “play music” or “my supermix”, such as “play Coldplay”, “play my chillout playlist”, “play my discovery queue” etc.
• Controlling already-playing music. i.e. saying “Ok Google, next track” to the Beam
• Saying “Ok Google, play music” to any other other Google Assistant device (phones, Google Home speakers of various brands, etc.)
• Saying “Ok Google, play music on the Chromecast”: YouTube Music starts playing on the Chromecast plugged into my TV, which routes the audio to the Sonos system via the HDMI ARC port as usual. But this turns the TV on with music videos, which I don’t want (I have a toddler)

What fails:

• Telling another device “Ok Google, play music on Sonos”: the Google Assistant thinks it worked, but my Sonos is silent and the music plays on the device I spoke to instead
• Telling any device “Ok Google, play music on all speakers”: the music plays on all speakers except the Sonos system
• Telling any device something more specific, like “play Coldplay on all speakers”: the music plays on all speakers except the Sonos system

Troubleshooting attempted

• Removed and re-added Google Assistant to the Beam (system) via Sonos S2
• Removed and re-added Youtube Music to the Beam (system) via Sonos S2
• Turned off entire Sonos system
• Sent feedback to Google and contacted them via Google One support. They confirmed this is a longstanding known Sonos issue and pointed me to this forum post, but signalled their engineers may be able to help if needed
• Sent diagnostics. Confirmation number 1347484325

I would test other Assistants and other music providers, but I don’t use any, sorry.

Hope this helps!

Hello there @Arcanitum, Thanks for reaching out, sorry for the late response, welcome to the community. thanks for the detailed information that you’ve provided and as well as the diagnostic report. Upon checking, It detected on your Google Assistant on Sonos that Playback is ducked on the player which means it lowers the volume of the music when talking to the Google assistant. But since you’ve made all necessary troubleshooting steps for this issue and it’s still not working properly. We’ll take it further and I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. They’ll give additional steps on the option to resolve this issue. 

Keep us posted on how it goes and we're here to answer any further questions you have.
 

Hello, this is a recent issue that has just come up for me as well. I have had no problem with my Sonos ones, then added a move and I get the exact same issue as OP when asking Sonos through Google assistant. I have tried uncoupling and re-adding. I submitted diagnostics too: 2031686728. 

Very frustrating. Other radio stations will play, not certain ones. Any support would be great. 

Also, I switched this to Alexa and it works. I would like to stay in the Google ecosystem if I can though. 

I am having the same issue. It started about 2 weeks ago. Until now TuneIn/Sonos/Google assistant has worked without issue. I am getting the ‘sorry I can’t find what you asked for’ when asking for any radio station. Thanks so much.

Hi @Crazy_celt & @perrymasterflex, Thanks for reaching out, and welcome to the community. Sorry to know that both of you have the same issue. Upon checking on the diagnostic report that you’ve sent @Crazy_celt It doesn’t show any issue on the Google Assistant, We’ll take it further, I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps. And @perrymasterflex, please submit a diagnostic and respond with the confirmation number. This way we can identify the status of your Sonos system. 

Keep us posted on how it goes and we're here to answer any further questions you have.

Same issue. When I ask google assistant on my Sonos One to play my NPR station, it says “playing kpbx fm on TuneIn,” followed by “Sorry, I can’t find what you it asked for.” Worked fine a week ago. Any thoughts on a fix?

So relieved to have found this thread! Yes, same problem for me, Google Assistant can play most things, just not radio stations - it’s always the “Sorry, I can’t find...” message

Hi @InlandNWuser & @aphasian, thanks for reaching out. Sorry to know that you guys have the same issue with your Google Assistant on Sonos. We’ll check and investigate this further, for the meantime, please submit a diagnostic and respond with the confirmation number. This way we can identify the cause or any information that may help us check what's causing the issue. 

Keep us posted on how it goes and we're here to answer any further questions you have.

Confirmation number 449053079