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Chease
Contributor II
August 4, 2020

Google voice - sorry i can’t find what you asked for.

  • August 4, 2020
  • 70 replies
  • 4294 views

I have a few recurring issues with google voice and my Sonos ones. Either when I ask to play a radio station the response is OK playing xxx radio station. Sorry I can’t find what you asked for. 
 

Or sometimes when I ask to play artist name I get Sorry I can’t do that here but you can ask me to play it on one of your other devices. 
 

And sometimes this commands work… wondering if Alexa might be more helpful?

 

We use Google WiFi and have a WiFi point in the neighbouring room to one of the Sonos ones and I wondered if this might cause something funky to happen as I don’t think this was a problem until I upgraded the WiFi points and now have one which is voice enabled. Can anyone help? Please!

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    70 replies

    Simon B
    Simon B
    Retired Sonos Staff
    August 5, 2020

    Hi @Chease, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming. Regarding your concern about the Google Assistant on Sonos. I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. 

    Let us know how you get on with the advice above.

    We're here to answer any further questions you have.

    Help others find useful content by clicking the like button and selecting the best answer to your question
    mmca22gr
    Enthusiast II
    August 5, 2020

    This has nothing to do with your WiFi 

    it is a long standing issue - just read these forums 

    sending the diagnostic will not do much except make you think SONOS are working on an obscure issue when it has been reported many times on these forums for months now and can be replicated with ease. 

      CheaseAuthor
      Contributor II
      August 6, 2020

      Hi @Chease, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming. Regarding your concern about the Google Assistant on Sonos. I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. 

      Let us know how you get on with the advice above.

      We're here to answer any further questions you have.

      Thanks. Here is the number 527446089

      CheaseAuthor
      Contributor II
      August 6, 2020

      This has nothing to do with your WiFi 

      it is a long standing issue - just read these forums 

      sending the diagnostic will not do much except make you think SONOS are working on an obscure issue when it has been reported many times on these forums for months now and can be replicated with ease. 

      I did take a look - I can see a whole bunch of people have the problem. Some have resolved but none of the resolutions offered worked for me. Shame. Disappointed. 

        Simon B
        Simon B
        Retired Sonos Staff
        August 6, 2020

        Hi @Chease, thanks for the update. I appreciate you taking the time to submit the diagnostic report. Upon checking on the diagnostic report. Google Assistant is active on your Sonos system. can’t see anything wrong on it. I’d like to ask some things to further check on this issue

        • Have you tried to remove and re-add the Google Assistant on the Sonos App?
        • Did it ever work before? 
        • When did the issue start?
        • Have you also tried Alexa, If it will be the same issue?

        Let us know how you get on with the advice above.

        We're here to answer any further questions you have.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Tapey
        Tapey
        Lyricist I
        September 1, 2020

        Yep, just set new Sonos One up in bar area and keep getting this message. When I finally do get music going it only plays for a short time and stops. So very disappointing. I have Google devices in my house everywhere and rarely have any issues. Obviously a Sonos problem. 

        Simon B
        Simon B
        Retired Sonos Staff
        September 1, 2020

        Hi @Tapey, Thank you for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Regarding your concern about the Google Assistant, We'll check this further about this issue. If you've done some necessary troubleshooting steps and the problem persists. I'll ask you to kindly contact our phone support team for further assistance and more in-depth troubleshooting steps.  

        Let us know how you get on with the advice above.

        We're here to answer any further questions you have.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Josuetas
        Lyricist I
        November 12, 2020

        I’m having the same issue. I use YoutubeMusic, and get the same behavior. What is the solution??

        Simon B
        Simon B
        Retired Sonos Staff
        November 12, 2020

        HI @Josuetas, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Regarding your concern about the Google Assistant on Sonos. I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. or you may also try to remove and readd the Google Assistant and the Youtube Music on the Sonos App to refresh it.

        Let us know how you get on with the advice above.

        We're here to answer any further questions you have.

        Help others find useful content by clicking the like button and selecting the best answer to your question
        Josuetas
        Lyricist I
        November 12, 2020

        HI @Josuetas, Thanks for reaching out and welcome to the community. Thanks for bringing this up and we understand where you're coming from. Regarding your concern about the Google Assistant on Sonos. I’ll ask you to submit a diagnostic report for us to investigate further what could be causing this issue. You may reply to the thread with the confirmation number to assist you with this issue. or you may also try to remove and readd the Google Assistant and the Youtube Music on the Sonos App to refresh it.

        Let us know how you get on with the advice above.

        We're here to answer any further questions you have.

        My confirmation number: 560809304

         

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