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Contributor I
May 17, 2019

Google assistant won't play Google music

  • May 17, 2019
  • 16 replies
  • 2801 views
I've been waiting for Google assistant to come. But when I set it up it won't play any of my Google play music. When I ask it to play it says it's not apart of my subscription. This happens with my own music that the sonos app can see also. But I was hoping it would play my Google music that I can play with thr Google home minis. Is this normal?
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    16 replies

    chicks
    May 17, 2019
    Yes, it's normal. Google wants you to pay for a subscription to play uploaded tracks on Sonos. Makes perfect business sense. Sonos gets GA, Google gets more subscriptions. Win-win.
    melias31Author
    Contributor I
    May 18, 2019
    No they don't make you pay for it. It's free on Google home speakers and through Google play music on Android and ios. They also have a free subscription you can use through the sonos app. At a minimum I thought the Google assistant could play everything on the sonos speaker that I can play through the sonos app on my phone. So why can't it play the same music from Google play that I can do from the sonos app?
    chicks
    May 18, 2019
    Because Google wants it that way. Simple.
    Lyricist II
    May 22, 2019
    I would not be surprised if this is indeed the case -- that the limitation is imposed by Google. In fact, I seem to recall a few years ago, that the same issue on Google Play Music access came up with Google Home as well. But then, after numerous user complaints, it was "fixed".

    If this is indeed the case, it would still seem that Sonos is still in the best position to potentially address the issue with the service provider, given their already established relationship with the firm (contacts already established in previous licensing and sharing discussions, etc.). Also, Sonos would have access to their user usage statistics and Google Play Music access issue statistics (gathered from Sonos usage data, this forum, and other sources), which would put them in the best position to best represent the user community in discussions with the provider.

    Anyways, crossing fingers that our voices are heard...

    In the meantime, I will probably switch back to Alexa (as the native support for Google's own music services was the primary reason I was looking to switch to Google Assistant)...
    Trending Lyricist I
    May 24, 2019
    Same issue. Using a Google Home speaker to interact, "Hey, Google, play Jazz Pistols (in my own GP library and GP set as default music source) on Family Room Sonos"... "Sorry, not part of your Google Play subscription". Same command with "Family Room Sonos" omitted plays on the GH speaker with content from my collection. Same before when I issue the command to my Sonos Ones. No problem if I use the Sonos app and GP Music as the source. Needs fixing. Not holding my breath...
    Trending Lyricist I
    May 24, 2019
    I would not be surprised if this is indeed the case -- that the limitation is imposed by Google. In fact, I seem to recall a few years ago, that the same issue on Google Play Music access came up with Google Home as well. But then, after numerous user complaints, it was "fixed".

    Yep, you're right, I used to have the same problem back then. Only thing you could play were playlists. Too a long time for Google to fix it.
    Contributor I
    July 7, 2019
    Yeah it is very annoying not being able to control my Sonos music through GA. Yeah sure, when the music is playing, using Sonos app to start it, you can skip and adjust the volume. But overall GA has been neutered. Disappointed.
    Contributor I
    July 8, 2019
    Same problem. Sonos with GA plays playlists on Spotify but not Play Music. GA on Sonos says Ok then says they are not available. They play to the speakers from the Play app. Alexa wont play Google Music so this is infuriating as it's probably the simplest and most common function.
    Contributor I
    August 4, 2019
    Used to work for me until very recently. Have error of needing to recertify play music account .. deleted my Google play music account and reconnected ... Now giving error of not part of subscription ... Not ok Sonos. Please fix
    Lyricist II
    August 19, 2019
    Also annoyed by this, I can play my own collection via the app just can't start it up via the voice assistant. Fix it please