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HeinrichNell
Contributor I
January 4, 2020
Answered

Google Assistant with Sonos in South Africa

Hi there,

I am trying to find out whether I can control my Sonos One speaker via GoogleHome in South Africa.

Can anybody assist?

Reagrds,

Heinrich

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Reno BotesAnswer
Lyricist III
January 12, 2020

Hello Heinrich,

I have the Sonos One setup and working fine with google assistant.

The company selling the product misleads buyers and then charges R350 to setup the product.

 

Here's what you can do:

Go online(website) and edit your Sonos profile. Set your country to UK or adjacent country where google assistant support works for sonos(for some reason you cannot add sonos device on google home if your account is registered in south africa). 

After your country was changed, navigate on the Sonos app to settings/services and select android assistant under the voice option. Once selected the app will open google home settings. It will now be able to discover the device(if country on sonos is set to south africa it will not pick up the device). Follow the steps and voila it works. Let me know if this was helpful.

 

 

 

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21 replies

Reno BotesAnswer
Lyricist III
January 12, 2020

Hello Heinrich,

I have the Sonos One setup and working fine with google assistant.

The company selling the product misleads buyers and then charges R350 to setup the product.

 

Here's what you can do:

Go online(website) and edit your Sonos profile. Set your country to UK or adjacent country where google assistant support works for sonos(for some reason you cannot add sonos device on google home if your account is registered in south africa). 

After your country was changed, navigate on the Sonos app to settings/services and select android assistant under the voice option. Once selected the app will open google home settings. It will now be able to discover the device(if country on sonos is set to south africa it will not pick up the device). Follow the steps and voila it works. Let me know if this was helpful.

 

 

 

    Florbid
    Contributor I
    February 16, 2020

    Hi, this worked for me to link my sonos account to my google home device, however I still don't pick up voice assistants under services.  Any thoughts there?

     

    Reno Botes
    Lyricist III
    February 17, 2020

    Do you have the option to add services? When selecting the + does it not display any of the voice options?

    Try to update the product first and try again. It might be that the firmware is outdated.

    Florbid
    Contributor I
    February 17, 2020

    Hi Reno,

     

    All my products are up to date.

    I only have music services and don't have an option for voice services.  I checked on both my android and desktop app. (a few months ago the voice option was there, but it has disappeared over time...)

     

    Nigel

     

    Reno Botes
    Lyricist III
    February 17, 2020

    Hi Nigel,

    I'm not sure whether this will work but make sure your Sonos device email(registered) is the same as the the google home email address. They should use the same gmail account.

    Also make sure that your location in Sonos did not revert back to RSA.

    Florbid
    Contributor I
    February 18, 2020

    Hi Reno,

     

    I checked the mail address (its the same) and the address was still the UK.  I have just changed it to US to see if that helped but no joy.

     

    Will keep an eye on it and see if I get it right.

     

    Nigel

    Reno Botes
    Lyricist III
    February 18, 2020

    Hi Nigel,

    Maybe try a factory reset and do a new setup on the sonos.

    Do you see your device in the google home app? 

    Also confirm that you have downloaded and installed google assistant from the play store(check this first).

    Anonymous
    February 18, 2020

    Hi Everyone, I would not recommend a factory rest of your Sonos products. Per this link, Google Assistant is not available in your region on Sonos. I will happily add your voice to the feature request to our engineers for your region. You may also want to check that the region is supported by Google and if not to also submit a feature request with Google. 

    Reno Botes
    Lyricist III
    February 19, 2020

    Hi John G,

    I have both the Sonos One and Move. The move was bought a month after the One. Both have the google assistant and Alexa options available under voice assistant. It took me a couple of hours to figure out though, but is working fine. What is the eta to add the voice feature? As of December it has not been added and surely this will not be done in the next couple of weeks, yet in South Africa the suppliers promote these features. It is unfair on the customers buying a Sonos system and not be able to utilize all the functionality. Especially in South Africa where the pricing is much higher with our weak currency, high import taxes and shipping. That is why we are trying to assist customers where we can. 

    Nigel: if you do mot want to do a factory reset you can always unlink and re-link the unit to see if it works. 

     

     

     

     

      Anonymous
      February 20, 2020

      Hello @Reno Botes. Rest assured, your voice is being heard. We built this integration from scratch with Google. As time goes on, we will add more countries to the list. However, We can not specify a time frame for when it will be available in South Africa on Sonos at this time. 

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