Skip to main content
HeinrichNell
Contributor I
January 4, 2020
Answered

Google Assistant with Sonos in South Africa

  • January 4, 2020
  • 21 replies
  • 2549 views

Hi there,

I am trying to find out whether I can control my Sonos One speaker via GoogleHome in South Africa.

Can anybody assist?

Reagrds,

Heinrich

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.
Best answer by Reno Botes

Hello Heinrich,

I have the Sonos One setup and working fine with google assistant.

The company selling the product misleads buyers and then charges R350 to setup the product.

 

Here's what you can do:

Go online(website) and edit your Sonos profile. Set your country to UK or adjacent country where google assistant support works for sonos(for some reason you cannot add sonos device on google home if your account is registered in south africa). 

After your country was changed, navigate on the Sonos app to settings/services and select android assistant under the voice option. Once selected the app will open google home settings. It will now be able to discover the device(if country on sonos is set to south africa it will not pick up the device). Follow the steps and voila it works. Let me know if this was helpful.

 

 

 

21 replies

Show previous replies
Florbid
Contributor I
February 21, 2020

Thanks John / Richard.

 

We are a relatively small market and I suppose not top priority, that said, it would be great to get the features.

 

Kind regards

 

Nigel

Reno Botes
Lyricist III
February 21, 2020

I agree with Nigel,

 

The economy of scale does not tilt in our favour. But thank you for your continued efforts.

Nigel - let me know whether unlinking the device from your app worked.

Also note that I when I initially set-up the sonos account with a UK location I transferred the ownership to my brother's gmail account and then back to mine. This requires a new setup but might be the missing link for your issue.

Let me know if this worked for you.

 

 

Florbid
Contributor I
March 22, 2020

Hi Reno,

I have checked everything else (the address etc etc), but haven't tried the factory reset yet.

 

Based on the latest press release, will wait and see wht S2 brings in June and if I don't come right, will try the reset then.

 

Thanks for your help.

 

Nigel

GazzJ
Lyricist II
May 28, 2020

Hello @Reno Botes. Rest assured, your voice is being heard. We built this integration from scratch with Google. As time goes on, we will add more countries to the list. However, We can not specify a time frame for when it will be available in South Africa on Sonos at this time. 

Can someone please give an update as to the availability of Google Assistant in South Africa? I have recently bought a pair of Sonos one speakers and was told that there is no issue in connecting to Google Assistant. The Sonos App doesn’t even have a facility for voice activation! 

G

    106rallye
    106rallye
    May 29, 2020

    The facility will appear after you set your country to UK or US in your profile on the Sonos website, via https://www.sonos.com/myaccount/user/profile/

    akshaym22
    Lyricist I
    June 17, 2020

    Has anyone finally figured out how to setuop Amazon Alexa/google home to work with sonos now?

    akshaym22
    Lyricist I
    June 17, 2020

    The facility will appear after you set your country to UK or US in your profile on the Sonos website, via https://www.sonos.com/myaccount/user/profile/

    Please explain how you did it? Did you have to reset your Sonos system?

    mkhizenj
    Lyricist II
    June 29, 2020

    Hello Heinrich,

    I have the Sonos One setup and working fine with google assistant.

    The company selling the product misleads buyers and then charges R350 to setup the product.

     

    Here's what you can do:

    Go online(website) and edit your Sonos profile. Set your country to UK or adjacent country where google assistant support works for sonos(for some reason you cannot add sonos device on google home if your account is registered in south africa). 

    After your country was changed, navigate on the Sonos app to settings/services and select android assistant under the voice option. Once selected the app will open google home settings. It will now be able to discover the device(if country on sonos is set to south africa it will not pick up the device). Follow the steps and voila it works. Let me know if this was helpful.

     

     

     

    I’ve followed these steps, and I’m still not able to find voice services. Can I un-link the speaker and redo the whole process?

    Reno Botes
    Lyricist III
    June 30, 2020

    Hi mkhizenj,

     

    It is important to edit the address via the Sonos web page and not the app. 

     

    Try the following: 

     

    Unlink the device from the current account

    Ensure that both your Sonos account and your gmail account address is set to the U.K

    Re-link the sonos account.

    Once it has connected and you can see the assistant options you can change your gmail address back to RSA.

    I have updated to the new s2 app and it still works fine. Let me know if this works for you.

    Regards

     

     

     

     

     

    mkhizenj
    Lyricist II
    July 1, 2020

    Hi mkhizenj,

     

    It is important to edit the address via the Sonos web page and not the app. 

     

    Try the following: 

     

    Unlink the device from the current account

    Ensure that both your Sonos account and your gmail account address is set to the U.K

    Re-link the sonos account.

    Once it has connected and you can see the assistant options you can change your gmail address back to RSA.

    I have updated to the new s2 app and it still works fine. Let me know if this works for you.

    Regards

     

     

     

     

     

    Thanks, I think the trick may have been with unlinking the app which I couldn’t quite figure out. So I deleted the app and re-installed it. 

    So for others, what I had to do was - change my location in the Sonos profile to UK, delete the app and reinstall it, then choose the option sign in to existing system.

      Show more replies
      Terms & ConditionsAccessibility statement