As of November 20, after a long power outage of 12 hours, I noticed the following:Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1. Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’. Verified no former linkage exists in Google Home. I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported. Frank

Enthusiast I

Answered

Google Assistant - Vanished and cannot be added back on Beam (Gen 1)

Forum|Forum|1 year ago
November 23, 2024
189 replies
11322 views

As of November 20, after a long power outage of 12 hours, I noticed the following:

Google Assistant (GA) vanished - first noted with inability to turn on microphone, verified on Sonos App, on the Sonos Beam Gen 1.
Any attempt to re-add GA via either android or ios fails with different symptoms depending on the OS. Android will not be able to locate any google assistant capable device in the ‘google assistant’ phase post linkage (SSO/OUTH) between google ↔ sonos; IOS will get there error message ‘There may be a problem’.
Verified no former linkage exists in Google Home.
I added / removed the SONOS voice control successfully so the Beam is not mechanically challenged.

I’ve reviewed threads, cleared the beam to factory defaults and rebuilt, rebooted the router / sonos devices, all to no effect. All Sonos devices and controller are up to date. Still, no ability to add Google Assistant to the beam.

I’ve seen an email thread from three months ago that the GA feature / addition is currently not functioning, but I see no formal announcement of this. With the value of time, it’s just cheaper to buy a google nest mini and get used to saying ‘hey google’ for home control and ‘hey sonos’ for music … which is honestly rubbish.

Before I waste hours on the phone, can I get an official word if Google Assistant is formally supported.

Frank

This topic has been closed for further comments. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page.

Best answer by FrankOwen

Will test this Saturday... way back from UK ...

M

mixmastermike1379

Lyricist I

I’m having the same issue trying to add Google Assistant to any of my compatible products (Move, Roam, Beam). The process fails on both my Android and iOS devices as you described above. I’ve tried just about everything as well, nothing works. Replying just to say you’re not the only one and hopefully someone from the support staff sees this and can advise.

F

FrankOwenAuthor

Enthusiast I

Mike, I'll try the long slog / voice support queue tomorrow and see if I have verifiable, objective evidence or root cause and solution.

M

mixmastermike1379

Lyricist I

Just sat this from 5 months ago - not sure if they have resolved the issue yet - still digging.

F

FrankOwenAuthor

Enthusiast I

https://support.google.com/assistant/answer/7538816?hl=en&co=GENIE.Platform%3DAndroid

Will review on Google Assist user and developer pages, good start above

F

FrankOwenAuthor

Enthusiast I

Google Voice Assistant - Adding Account Issue

Identified - We've identified a problem with Google Voice Assistant on Sonos and are working with them on a fix. You may not be able to sign in to your Google Voice Assistant account on Sonos until it’s resolved.
Nov 24, 2024 - 18:31 UTC

Airgetlam

Probably associated with the note here:

https://status.sonos.com/

Bruce

S

smilerish

Contributor I

Probably associated with the note here:

https://status.sonos.com/

What note? All I see is a page of all green statuses and no notes.

I just bought a Sonos Arc, plugged it in a few days ago... Generally it's all great, but I'm going in circles with Google Assistant. (I'm also frustrated by the HDMI-CEC issue, but that's off-topic here!)

I've tried two routes:

- Following Sonos's instructions adding a new voice assistant through the Sonos app. The furthest I have got with this is the point where it launches the Google app to search for a device, but it never finds one. (More often than not I can't even get to this stage - most often, the Sonos app gets to the point where it says to continue in the Google Assistant app but it doesn't actually launch the app.)

- From the Google Home app, via Devices > Add Devices > Works with Google and searching for Sonos. This takes me to the Sonos login screen, but after it returns to Google Home an error message pops us that says "Could not reach Sonos. please try again."

F

FrankOwenAuthor

Enthusiast I

The status returned to green, no change in lack of ability to add GA to beam with iOS or Android and can replicate the errors from smilerish.

F

FrankOwenAuthor

Enthusiast I

To moderators, this is not ANSWERED as a status as there is no change in lack of ability to add a Google Assistant feature to SONOS products. I’ll call with my ticket id and see where this leads and document here.

F

Foobar

Contributor I

Same here… any news from Sonos would be great

Show more replies

Sign up

Login to the community