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xin
Contributor I
Jan 29, 2020 8:39 AM UTC
Answered

Google Assistant support in Malaysia

Hi, I saw the announcement of Google Assistant in Singapore - when will it be rolled out to Malaysia?

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    106rallye
    106rallyeAnswer
    Nov 4, 2020 8:23 AM UTC

    @orinoco Not even after you've given your system some time to sync with Sonos?

    Since Googel Assistant is something between your Sonos device and Google any phone that can run de Sonos app, the Google Home app and the Google Assitant app can be used to set it up  -after that you won't have to use your phone for GA. The phone can be iOS or Android.

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    orinoco
    Lyricist II
    Nov 4, 2020 8:09 AM UTC

    @106rallye @cweikhiang i tried (change location in my profile) but I couldn’t add any other services besides music services on my iPhone. I’m wondering if I need an android phone instead to connect to google assistant / voice services?)

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    106rallye
    106rallyeAnswer
    Nov 4, 2020 8:23 AM UTC

    @orinoco Not even after you've given your system some time to sync with Sonos?

    Since Googel Assistant is something between your Sonos device and Google any phone that can run de Sonos app, the Google Home app and the Google Assitant app can be used to set it up  -after that you won't have to use your phone for GA. The phone can be iOS or Android.

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      orinoco
      Lyricist II
      Nov 5, 2020 6:33 PM UTC

      @106rallye got it! Had some trouble getting the GA app on my iPhone in the first place. But now all sorted. Thanks for the tips!

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        Paul Tang
        Lyricist I
        Nov 6, 2020 5:50 AM UTC

        @106rallye updated my profile per your suggestion, but I can't ADD GA as GA is not listed in the ADD A SERVICE.  It's been 2hours since the profile update

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        orinoco
        Lyricist II
        Nov 6, 2020 3:22 PM UTC

        @Paul Tang that happened to me too. Till I realised that need to have GA app on my phone first before it can appear on Sonos app, it took some workaround to do that (changing App Store to whichever country where GA is available, then I was able to download GA). Once I did that, then everything else should be seamless. Hope that helps!

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          yoonsung
          Lyricist II
          Nov 8, 2020 7:55 AM UTC

          Hi guys, am also trying on the workaround as per you guys suggested. May i know which country is best to change to get GA services? UK?

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          orinoco
          Lyricist II
          Nov 8, 2020 9:15 AM UTC

          @yoonsung i used SG store

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          yoonsung
          Lyricist II
          Nov 8, 2020 3:33 PM UTC

          @orinoco i changed to spore in my sonos profile (as per @106rallye advice) 6 hours ago but till now voice service is still unvailable. I already have GA working properly in my andriod phone and also able to control google nest properly. What else can i do? Thanks and sorry for the trouble.

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          106rallye
          106rallye
          Nov 8, 2020 6:36 PM UTC

          Provided you are trying to add GA the right way (https://support.sonos.com/s/article/3467?language=nl_NL), I’m out of options…....

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          yoonsung
          Lyricist II
          Nov 9, 2020 12:56 AM UTC

          @106rallye Am following exactly the same process but unfortunately voice service option doesn’t even appear.  Maybe because I am using the S2 app…..

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