Google Assistant Support

OK Google, play my playlist Brian on Sonos 5
"Sure, my playlist Brian from Google Play Music, playing on Sonos 5"
"Sorry it looks like the subscription tier for Google Play Music is not supported"

That playlist consists of albums from Brian Culbertson in my Google Play Library. These are albums that I own on CD, and I have uploaded to Google Play Music.

If I ask for a specific song, I get the same error response.

It's as if the assistant assumes only one type of music source - a paid subscription account.

Yet, I can ask it to play the same stuff WITHOUT the Sonos, and it works... plays the music directly on the Google Home device speaker.

Anyone else getting "subscription tier for google play music is not supported"? Do I require a paid subscription for this now?

I get this when trying to stream to sonos but not when I stream to google home device.

Thanks.I'm getting this same error from the google assistant.
Someone said you need to have a CC on file with Google Play Music even if you're using the free account. Well I have that and it still doesn't work. I even have a $25 Play Music credit.
Using the Sonos App on the phone, I can get Sonos to play my library songs that I uploaded to Google Play Music.
But it won't do the same thing when I ask Google Assistant.
It's acting as if the only supported music source is to stream from a paid account at Google Play Music.

At this time, Google Assistant needs to use a Google Play Music Premium account to play music on Sonos. I'll make sure to let the team know you're looking for this, but for now, the only free services supported are TuneIn and Pandora when using Google Assistant.

OK Ryan, that's good to know, thanks. I suspect lots of folks are like me, using the free tier.

BTW I can startup iheartradio successfully on the Sonos via Google Assistant. But II couldn't get the typical transport controls to work - i.e. volume up/down via voice commands did nothing. Assistant accepted the commands and didn't complain about anything but the volume wouldn't change.

Do you know of any supported ways to play local network content on Sonos and controlled through Google Assistant? Things like network share drives, DLNA, uPnP, etc. I currently use Plex service for this through the Sonos app, but so far I can't find any way to do this through Google Assistant with Sonos speakers.

Local content isn't available as an audio source for Google Assistant on Sonos at this time.

There is currently a partial outage of some of the online services, which could be giving you the issue with the volume controls. You can keep an eye on this page for status changes. Until it's back up, I wouldn't worry too much about commands that should work and aren't. As they could just be broken due to that outage.

When will it be coming to Denmark. Have waited 1 1/2 year now.

At this time, Google Assistant needs to use a Google Play Music Premium account to play music on Sonos. I'll make sure to let the team know you're looking for this, but for now, the only free services supported are TuneIn and Pandora when using Google Assistant.

This is just painful. Such a long wait for such an arbitrarily limited delivery.

I have a large library of music sitting in my computer, which has the Sonos Desktop Controller installed. This same collection is in the Google Cloud and available through Google Play Music. I also have an Amazon Music subscription. All those work well with the Sonos app, but I can't touch any of them with the Google Assistant-Sonos bridge. What a let-down. It's the kind of thing that makes you just want to give up. Had a bought a Google Home Max none of this would be happening.

I am a software engineer and I have written silly apps integrated with Google Assistant. All you need is an OAuth server, a server to handle the GA requests, and the will to do it. Two years and all we get is this. Man...

> HTBruce wrote:
>
>JoeCW wrote:
>Anyone else getting "subscription tier for google play music is not supported"? Do I require a paid >subscription for this now?
>
>I get this when trying to stream to sonos but not when I stream to google home device.
>
>Thanks.
>I'm getting this same error from the google assistant.
>Someone said you need to have a CC on file with Google Play Music even if you're using the free >account. Well I have that and it still doesn't work. I even have a $25 Play Music credit.
>Using the Sonos App on the phone, I can get Sonos to play my library songs that I uploaded to Google >Play Music.
>But it won't do the same thing when I ask Google Assistant.
>It's acting as if the only supported music source is to stream from a paid account at Google Play Music.

I have the same issue (as I'm sure many many people do). I have downloaded my music to the free version of Google Play Music. However, the new Google Assistant on Sonos One will not play my music -- it requires a paid subscription. As I understand it, this feature works on other Google Assistant devices such as the Google Home. It also works via the Sonos app. Given that both Google Play Music and Google Assistant are developed by the same company, and given that it works on other devices, it does not seem to make much sense that Sonos cannot support playing my own music library stored on Google Play Music.

Ryan S - could you please let us know if and when Sonos begins to support this?

In the meantime, I will probably switch back to Alexa (as the native support for Google's own music services was the primary reason I was looking to switch to Google Assistant)...

Thanks!

At this time, Google Assistant needs to use a Google Play Music Premium account to play music on Sonos. I'll make sure to let the team know you're looking for this, but for now, the only free services supported are TuneIn and Pandora when using Google Assistant.This is just painful. Such a long wait for such an arbitrarily limited delivery.

I have a large library of music sitting in my computer, which has the Sonos Desktop Controller installed. This same collection is in the Google Cloud and available through Google Play Music. I also have an Amazon Music subscription. All those work well with the Sonos app, but I can't touch any of them with the Google Assistant-Sonos bridge. What a let-down. It's the kind of thing that makes you just want to give up. Had a bought a Google Home Max none of this would be happening.

I would bet that it's Google that is requiring a paid premium subscription, not Sonos. Sonos has nothing to gain by such a restriction. The same goes for your Amazon music subscription. You certainly can't access Amazon music through a Google Home Max.

I am a software engineer and I have written silly apps integrated with Google Assistant. All you need is an OAuth server, a server to handle the GA requests, and the will to do it. Two years and all we get is this. Man...

I don't think this is a technical reason, but business. I also don't know that it's accurate to compare your apps to the development and testing required for this integration.

None of that is to say that your frustration is invalid. I just don't know that blaming this on Sonos, or inferring that this is a failure on Sonos development part, is going to be very productive in getting the services and features that you want.

I agree that the decision is probably a business one, but I doubt Google has the blame here. Google is in a mad competition with Amazon, and wants as much hardware as possible integrated with the Google Assistant. Also, having the ability to integrate with users' music library works in favor of Google too, as it shows the potential of having equivalent access to an much larger library via the paid service. Besides, Sonos already has access to music libraries via the app, and that includes libraries shared from home computers via the desktop version of the Connector.

Regarding who has something to gain with the restriction, it probably has to do with who gets the data being collected. It would not surprise me if this is at the heart of the artificial limitation. All I can say is that, as a consumer, I am standing at the losing end. As much as I love the sound quality of my Play 5, it is no longer the only kid in the block. It hasn't been for some time. I would not consider purchasing another Sonos product until this is addressed appropriately.

I agree that the decision is probably a business one, but I doubt Google has the blame here. Google is in a mad competition with Amazon, and wants as much hardware as possible integrated with the Google Assistant. Also, having the ability to integrate with users' music library works in favor of Google too, as it shows the potential of having equivalent access to an much larger library via the paid service. Besides, Sonos already has access to music libraries via the app, and that includes libraries shared from home computers via the desktop version of the Connector.

Regarding who has something to gain with the restriction, it probably has to do with who gets the data being collected. It would not surprise me if this is at the heart of the artificial limitation. All I can say is that, as a consumer, I am standing at the losing end. As much as I love the sound quality of my Play 5, it is no longer the only kid in the block. It hasn't been for some time. I would not consider purchasing another Sonos product until this is addressed appropriately.

Sonos has stated many times in the past that the requirements for premium or paid subscriptions are decided by the service providers and that they, Sonos, have no input on those requirements.