Google Assistant Support

Hi everyone, I posted an update to the status of Google Assistant coming to Sonos here which also links to our Blog. We'll make sure to keep you updated with any news we have to share. Thanks for your patience, and we are as excited to bring you Google Assistant as you are to get it. We're hard at work on building the integration and look forward to getting it in your hands as soon as it's ready.

Since this update is not coming as promised: is there a way to return my Sonos one that I bought last year assuming Google Assistant would actually arrive? This is really disappointing, probably the last Sonos product I bought...

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Since this update is not coming as promised: is there a way to return my Sonos one that I bought last year assuming Google Assistant would actually arrive? This is really disappointing, probably the last Sonos product I bought...

lol yeah, would be nice to swap for some Google Home Max's at this point.

I would also like to return the 2 units I bought because of no Google Assistant. How is that handled?

If you bought from Sonos directly and are still with the open return period, you can follow the instructions on this site. If you bought from another retail location, you'll have to follow their return policy. Sonos has not stated there is any sort of special return program related to this program.

To be honest, I can't imagine there would be any sort of legal argument you make. I don't think any court would accept that Sonos statement regarding Google integration represented some sort of contractual obligation between Sonos and anyone who purchased a Sonos product between then and now. You'd also have to show that you're deserving of a full refund, that you got no use out of the product for the time you owned it, and that the delay in providing the feature caused significant damage. And we're talking about a very small amount of money, so legal fees would surely be more costly than any money you'd be reimbursed. Maybe a class action lawsuit is the way to go, but again, I think you'd have a hard time proving there was some sort of breach of contract. Your case surely wouldn't be resolved before Sonos does implement Google integration, so that would further weaken your case. But I'm no lawyer.

Alternatively, you'd surely be a lot better off by selling your units on the secondary market, like ebay. I would be surprised if you couldn't get at least 50% of your money back, a much better option financially speaking.

Ultimately though, I think it's very wise for consumers to make purchases based on current features, not on promised or projected features, to avoid scenarios like this. You can always make your purchase later once the feature you're looking for has actually been delivered.

Is there any plan to allow old Play 1 (or any Play) speakers to be targets? They already have partial Chromecast support (it's Android only..). I already have Mini's everywhere, I just want to be able to tell them to target the Sonos for music.

Sonos wont give any details of what exactly bringing "google assistant" to sonos will mean.......

Sonos wont give any details of what exactly bringing "google assistant" to sonos will mean.......

For that matter Sonos has not even provided details on what the production release of the Alexa integration will include assuming they ever do bring it out of open beta. Patrick has promised voice access to local libraries and it is assumed the ducking issue will get resolved but beyond that there is no definition of what Alexa integration will be. Based on that I don't think Sonos is going to make any hard commitments regarding Google.

Sonos wont give any details of what exactly bringing "google assistant" to sonos will mean.......

For that matter Sonos has not even provided details on what the production release of the Alexa integration will include assuming they ever do bring it out of open beta. Patrick has promised voice access to local libraries and it is assumed the ducking issue will get resolved but beyond that there is no definition of what Alexa integration will be. Based on that I don't think Sonos is going to make any hard commitments regarding Google.

No, he has not promised voice access to local libraries. He stated they are looking into implementing it.

upstate 'twist the truth" mike strikes again. :8

Sonos wont give any details of what exactly bringing "google assistant" to sonos will mean.......

For that matter Sonos has not even provided details on what the production release of the Alexa integration will include assuming they ever do bring it out of open beta. Patrick has promised voice access to local libraries and it is assumed the ducking issue will get resolved but beyond that there is no definition of what Alexa integration will be. Based on that I don't think Sonos is going to make any hard commitments regarding Google.

No, he has not promised voice access to local libraries. He stated they are looking into implementing it.

upstate 'twist the truth" mike strikes again. :8

OK then we know even less about what the first voice integration will include when it is finally released from beta so it makes even less sense to speculate on what might be included in the second one.