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Contributor I
July 6, 2019
Answered

Google Assistant Redirects to App Store

  • July 6, 2019
  • 13 replies
  • 2530 views
When I try and link Google Assistant to my Sonos One(s) I get as far as the page that says ‘Go to your Google Assistant App’, however when I click it it redirects me to the App Store despite the Google Assistant App being installed on my phone.

I have have tried uninstalling both apps, hard resetting my phone and resetting the Sonos system countless times, but every time I still get misdirected.

Has anyone else seen encountered the same problem?
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    Best answer by Breezer23
    Same issue. Frustrating - just bought the Nest Home Hub..

    UPDATE: Per the SONOS status page, Google Assistant services are degraded at the moment

    13 replies

    Lyricist I
    December 27, 2019

    This also worked for me, you are a star Robert.Hunter! Happy Christmas. 

    Lyricist I
    December 27, 2019

    I fixed it. I had to change the URL a little bit and it worked like a charm.

    Copy the URL from safari and edit it somewhere else.

    If you have it like this:

    https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

     

    Change it to: 

    googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

     

    Replace XXXXX with whatever the numbers/letters you have on your end.

    @everton - thank you so much for this, this fix worked perfectly for me.

    Lyricist I
    January 9, 2020

    It took a couple tries but @everton‘s fix worked for me. It’s pretty disappointing that this isn’t working out the box.