Contributor I

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Google Assistant Redirects to App Store

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When I try and link Google Assistant to my Sonos One(s) I get as far as the page that says ‘Go to your Google Assistant App’, however when I click it it redirects me to the App Store despite the Google Assistant App being installed on my phone.

I have have tried uninstalling both apps, hard resetting my phone and resetting the Sonos system countless times, but every time I still get misdirected.

Has anyone else seen encountered the same problem?

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B

Breezer23Answer

Lyricist I

Same issue. Frustrating - just bought the Nest Home Hub..

UPDATE: Per the SONOS status page, Google Assistant services are degraded at the moment

T

TheEponymousBob

Lyricist I

Yes. Leaves a “404” tab in Safari.

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B

Breezer23Answer

Lyricist I

Same issue. Frustrating - just bought the Nest Home Hub..

UPDATE: Per the SONOS status page, Google Assistant services are degraded at the moment

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B

Breezer23

Lyricist I

Stranger still, I'm able to set things up fine using the SONOS app on my iPad. Still have the redirection issue when using my iPhone.

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J

jsnhff

Lyricist I

Still experiencing this on the One I just got today. I get stuck going from the Sonos app to safari and then to the App Store Google Assistant screen. I never make it to the Google assistant app.

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C

chahn

Lyricist I

I’m having this issue as well. Did anyone ever figure it out?

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M

markntx

Contributor I

Having this same issue. Can’t setup speakers with google. When trying keeps launching App Store instead of assistant app.

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E

everton

Lyricist I

That’s an issue for me as well. Does not seem to be Sonos fault, at first. Google assistant URL that does not detect that the app is installed and redirects to the app store

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E

everton

Lyricist I

I fixed it. I had to change the URL a little bit and it worked like a charm.

Copy the URL from safari and edit it somewhere else.

If you have it like this:

https://assistant.app.goo.gl/?ibi=com.google.OPA&isi=YYYYYYYYY&ius=googleassistant&efr=1&link=https%3A%2F%2Fassistant.google.com%2Fdevice%2Fhelp%3Fprovider%3Dsonos-XXXXXXX%26unlink%3Dsonos-XXXXXX%26music%3Dtrue%26return_url%3Dhttps%3A%2F%2Fwww.sonos.com%2Fapp%2Fpartners%2Fgoogle%2Fservices%2Fvoice%2Fsetupcomplete

Change it to:

googleassistant://device/help?provider=sonos-XXXXXXXX&unlink=sonos-XXXXXXXX&music=true&return_url=https://www.sonos.com/app/partners/google/services/voice/setupcomplete

Replace XXXXX with whatever the numbers/letters you have on your end.

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