Contributor I

Answered

google assistant not showing after changing country

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Hello guys,

I tring to make google assistant work on my parents system (on there tv beam gen1 + 2 one sl)

We live in Israel but I changed yesterday my account which link to the system to the US and tried with UK also but nothing showing up on the app.

Can't add on sonos app, on google home i can link my sonos account.

I wanted to purchase the beam 2 for myself but the assistant is make ot or brake it for me.

Any idea why after a day it doesn't shows up?

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Y

YoadAnswer

Contributor I

Ok so re-registering the products worked

G

GuitarSuperstar

Lead Maestro

Is the Beam on your Sonos account or your parents’ account? Also make sure you change the country under your Sonos profile on the main Sonos website.

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"Receive with simplicity everything that happens to you." - Rashi

Y

YoadAuthor

Contributor I

Thanks for the reply

It's under my account (they to old to know how to setup).

I changed the country only on the website under https://www.sonos.com/myaccount/user/profile/ is there other place that need to be changed?

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Y

YoadAuthor

Contributor I

Is it possible it's du to they set as surroundes?

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Y

YoadAuthorAnswer

Contributor I

Ok so re-registering the products worked

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V

Vlad82

Lyricist I

Have the same problem after switching to Sonos beam 2, what do you mean by re-registering the products, how do you do that?

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